Channel Operations - Business Analyst

| Greater Denver Area
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
Zoom is looking for a Business Analyst (BA) that will support our critical sales systems and related processes for our Channel business. It will require the ability to analyze existing processes and systems design, create new processes and systems for scale, manage your own project timelines, and juggle and prioritize various projects simultaneously in a high growth company. Experience in implementing detailed solutions to solve multidimensional business challenges is a must as we are a cross-functional support organization. We seek a self-starting individual who can think on their feet, embrace challenging business opportunities, and operate within our existing framework to solve important issues. This position requires a proactive, highly motivated individual with an aptitude for creativity and critical thinking, whom will be expected to take ownership and drive positive change.

Responsibilities:

  • Own and lead projects in a complex and fast-growing organization
  • Managing project deliverables - negotiate timelines with stakeholders, manage timelines and prioritize business expectations
  • End-to-end ownership of system enhancements, regression testing, oversight of change control process
  • Keen problem identification, prioritization, and impact analysis
  • Requirement gathering, solution design, implementation, test execution, issue triage and knowledge transfer activities
  • Establish key metrics and communicating project progress, solutions, and risks
  • Documentation, training, and maintenance of existing and new systems
  • Key member for our applications management and be point of contact for missions critical and integrated business systems
  • Develop, optimize or overhaul new and existing business processes through system configurations or customizations
  • Take part in all areas of Zoom’s software development cycle supporting business analysts, developers and other members of the team
  • Support and drive systems compliance by maintaining and reinforcing Zoom policies
  • Support the team on triaging any development and deployment issues, bugs and fixes
  • Create and update functional and technical documentation
  • Develop and deploy metrics to answer key business questions.
  • Work closely with senior leadership to understand business challenges, and provide data/analysis for better decision making.
  • Communicate complex analysis and insights to senior leaders, both verbally and in writing.

Requirements:

  • 3+ years of experience analyzing business requirements, researching solutions, and driving systems implementations
  • 3+ years experience in working with channels or channel operations
  • Experience navigating requirements across multiple IT systems and an understanding of IT infrastructure
  • Bachelor's degree required, ideally in Mathematics, Operations Management Information Systems or related degree
  • Must be available outside of business operating hours for system deployments or bug fixes as needed
  • Experience with self-managing projects in fast paced and dynamic environment
  • Experience in projects and development methodologies
  • Experience with SaaS Enterprise systems and SaaS business operations, including technical change management in JIRA or similar tool
  • 1+ years of experience with Salesforce.com is required

Check us out with a free download: zoom.us/download
Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

At Zoom we like to work hard, play hard, and deliver happiness. It is truly amazing what a group of people can accomplish when working together for a common goal.

Nerf guns, scooters, ping pong, bbq's, gif wars, pop a shot, and free lunches are all great things, but it is the people and mission at Zoom that make this office so special.

Mike

Business Development Manager

How do you collaborate with other teams in the company?

Collaboration is a way of life at Zoom. I spend part of my day traveling the world through video meetings while sitting at my desk in beautiful Denver. The worst part of the job is going to shake the person’s hand and realizing they aren’t in the same room as me.

Mike

Lead Enterprise Sales Engineer

What does career growth look like on your team?

Zoom’s mission is: Delivering Happiness. Our unique culture has created an atmosphere where employees are encouraged to continue to grow within the organization. As a fast growing start up, Zoom continues to innovate which provides endless new opportunities and ways for individuals to develop professionally!

Liz

Sales Development Manager

What is your vision for the company?

Our Vision is to be the global leader of video communications empowering people to accomplish more.

We care about Our customers, Ourselves, Our teammates, Our company and the result is delivering happiness and creating an environment of success.

We've received multiple awards for being a top place to work in Denver and our culture is 2nd to none.

Ben

Sales Manager

What's something quirky about your company?

At Zoom we connect all our employees around the globe through our chat. This enables any person to reach out to anybody in any office/remote location. “Zoomies/Zoomers” are able to create chat groups (Ski/Snow chat, Game of Thrones chat, etc.), send hilarious gifs, screenshots, and messages. We work hard here at Zoom, but we still have fun!

Kathleen

Technical Recruiter

What are Zoom Video Communications Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold bi-weekly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses anonymous questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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