Care Business Analyst

Position Summary

DispatchHealth is looking for a Care Business Analyst to join our growing CARE TEAM headquartered in the Denver area.

The Care Business Analyst is responsible for daily efforts to provide great customer and employee experience with the purpose of achieving the business objectives. Key functionality includes the ability to demonstrate a strong interpretation of business requirements with the aspiration to advance the Company needs by delivering practical tools, reports and models to support the multi-department, contact center and its operations. The Workforce Management Business Analyst ensures strategic goals are met through, collaborative planning and effective communication, aligning the with the company’s intentional goals.

About us

DispatchHealth is redefining healthcare delivery to offer on-demand care for people of all ages in the comfort of their own home. DispatchHealth's board-certified medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits and hospital re-admissions. Medical teams are available during the day and on weekends, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

DispatchHealth practices healthcare differently – “The Dispatch Way”

• Courageous advocates for patients and each other.
• Clinical innovation with quality and safety top of mind.
• Providing exceptional care by meeting people where they are.

DispatchHealth:

Vision:

• Create the most advanced and complete in-home care model in the world

Mission:

• Provide patient-centered care through the power of technology, convenience, and service.

Values:

• World-class customer service and quality
• Work hard while having fun
• Drive innovation
• Work collaboratively
• Always do what is right for our patients
• Focus on the continuum of care
• Give back to our community
• Create a diverse and inclusive work environment

Fundamental Requirements:

• Adaptability:Must establish exceptional competency to acclimate and excel as a team player in a fast-paced and change-oriented environment. Must demonstrate ability and interpersonal skills in dealing with all levels of employees and management, building strong relationships with teams and all organizational customers.

• Decision Making / Problem Solving: Exhibit an outstanding ability to think independently. Must demonstrate the expertise to identify and determine anomalies, understanding the impact to the business along with, providing sensible recommendations and solutions.

• Knowledge: Proven track record of providing significant support in a contact center environment, balancing the company requirements. Ability to prepare and present timely and accurate reports and recommendations to the team and senior management.

Technical Requirements:

Must possess the following aptitudes:

• Provide first-class results on all requests and projects in a timely manner.
• Expertise to transform and the use of the current software tools, to simplify data and improve inefficiencies.
• Analyze, interpret and summarize complex data.
• Understanding of historical trend analysis and how it impacts future planning.
• Collaborate with senior management to provide valuable feedback for business objectives.
• Extremely organized with superb attention to detail.

A healthcare background or experience in a medical contact center is a plus. Absolute confidentiality and indiscretion are a conditional requirement of this role as it applies to the company, its employees and its customers. The capacity to sit for long periods of time, is essential.

Benefits:

• Career advancement opportunities
• Professional development
• Be part of a company that is new, exciting and progressive
• Competitive Health and Wellness benefits for full-time employees
• 401k
• Flexible schedule

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.