Business Operations Compliance Analyst
Department Summary
Our legal teams support the innovators driving the growth and success of DISH and its multiple subsidiaries, including DISH Wireless, Sling TV, Boost Mobile and OnTech Smart Home Services. From identifying and supporting a variety of corporate legal matters to negotiating the industry's evolving legal landscape, our corporate counselors bring their own kind of invention to effect positive change across the company and their own careers.
Job Duties and Responsibilities
This position will serve as a liaison between the legal department and business stakeholders to
ensure adherence to compliance policies and procedures across the DISH enterprise. This is a
great opportunity for a self-motivated individual with a desire to learn about consumer contact
compliance.
This opportunity will also identify and implement strategies and projects related to consumer
contact initiatives and business compliance rules. The position will work closely with application
owners and business support personnel to make recommendations for process improvements
and communication compliance. Must be able to understand and adapt requirements from the
Federal Trade Commission, Federal Communications Commission, and state regulatory agencies
to align with DISH business rules.
Primary Responsibilities:
- Provide compliance guidance to business stakeholders to support acceptable enterprise
communication initiatives. - Design and implement solutions for consumer communication channels and applications, call
routing, and supporting projects by working with business stakeholders and IT department
members. - Manage business requirements necessary to support operational rules and compliance
regulations. - Perform analysis of performance and work to identify opportunities to improve results by
recommending best course of actions from among serval alternatives.
Skills, Experience and Requirements
Minimum required skills / experience:
- Excellent project management skills with the ability to multi-task and remain organized while
driving projects towards completion. - Desire to learn about, and help the Company comply with, consumer contact compliance
requirements, including those set forth in the Telephone Consumer Protection Act, Telephone
Sales Rule, and CAN-SPAM, among others. - Effective communication skills with ability to discuss topics among all levels of personnel; must
have a strong focus on cross-departmental collaboration. - Thoroughly computer literate; proficient with software for word processing, spreadsheets,
presentations, and some knowledge of database basics is helpful.
Desired skills / experience:
- Ability to interpret and define problems, collect data, establish facts and use analytical mindset to
draw valid conclusions to a variety of concrete and abstract problems. - Ability to read and interpret documents such as compliance regulations, operating and
procedural manuals. - Preferred knowledge of outbound consumer communications applications with the ability to apply critical thinking skills to troubleshoot and effectively problem solve applications.
Salary Range
Compensation: $57,400.00/Year - $82,000.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .