Department Summary
The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:

• Billing Accuracy
• Customer Payments
• Credit Qualification
• Customer Fraud and Revenue Assurance
• Customer Delinquency, Collections, and Bankruptcy
• Customer Installation Damage Claims
• Third Party Provider Payments
• Vendor Relations

Job Duties and Responsibilities
The Credit team is responsible for handling day to day operations of the credit qualification and identity verification processes, in an effort to increase and improve the overall quality of subscriber activations. They are also responsible for tracking, measuring, monitoring and reporting performance of existing and future credit processes; as well as compliant use of data. The job functions include, but are not limited to partner relations, project management, reporting and analysis, account auditing and analysis, daily operational tasks, contract management, taking lead in meetings and driving initiatives, evaluating and improving overall credit quality, managing credit initiatives for DISH, developing efficiencies and driving improvements to meet organizational goals.
Responsibilities:

• Develop a detailed understanding of DISH credit processes to serve as the Subject Matter Expert and to fully understand internal and external business rules as they relate to the credit qualification process.
• Prepare, produce and validate daily, weekly and monthly specifically to measure, monitor and alert the business regarding unforeseen shifts in the credit qualification process. Validate all data, links and formulas to eliminate calculation errors. Ability to escalate issues as required is paramount.
• Be heavily involved in business releases on projects impacting the Credit Team
• Download, produce and maintain external vendor data files, internal qualification databases and input values into various files and reports in an efficient manner.
• Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact.
• Analyze, identify and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures and reports.
• Review daily qualification data to determine areas of improvement to increase potential subscriber activations.
• Quantify impact of proposed credit policy changes in terms of relevant business metrics.
• Manage multiple daily and ad hoc projects by developing and delivering on well-established project timelines and milestones.
• Complete routine performance and compliance analysis
• Work well as both an autonomous contributor and and as a member of a team, while also working with other departments on cross-functional projects
• Work well with deadlines, while also being able to adapt well to change in a dynamic business environment
• Evaluate performance against established metrics to determine acceptable levels of quality or efficiency for various business functions and units and manages the completion of projects that are broad in nature by following general guidelines and using creativity and resourcefulness to meet established goals
• Create ad-hoc reports as requested in a timely and accurate manner, assist leadership with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude

Skills, Experience and Requirements
A successful Business Operations Analyst II will have the following:

• Bachelor's Degree or equivalent from four-year College or technical school, preferably in Business Administration, Economics, Finance, Marketing and at least two years of related experience, or equivalent combination of education and experience
• Past experience in credit qualification, customer acquisition, and partner relationships/management is a plus
• Strong business, analytical, and/or marketing experience
• Excellent communication skills (oral and written) with the ability to communicate and interact cross-functionally with multiple levels of management.
• Excellent organization and time-management skills; results oriented, strong sense of urgency, proactive and flexible.
• Ability to work under pressure on multiple projects simultaneously while meeting deadlines with frequent interruptions and redefined priorities.
• Self-starter with ability to be a strong team player and work independently
• Natural curiosity to explore complex problems and offer well-thought out solutions; ability to work in fast-paced environment
• Advanced-level skill and experience with Microsoft Office Applications (Excel, Word, PowerPoint, Access) and Google Suite
• Experience with SQL, AWS, and Microsoft Access is a plus
• Ability to read and interpret documents such as contracts, procedures and instructions, write routine reports and correspondence, speak effectively before groups of customers, vendors, and fellow employees
• Ability to calculate figures and amounts, define problems, collect data, establish facts, and draw valid conclusions, interpret an extensive variety of technical and non-technical instructions, and deal with several abstract and concrete variables

Salary Range
Compensation: $57,400.00/Year - $82,000.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website . Successful completion of a pre-employment screen, to include a drug test and criminal background check.