Who is Housecall Pro?

• Housecall Pro is a mission-driven company - we champion the Service Pro to success. 
• We are tackling a large market ($700b+) generally underserved by technology and unencumbered by a dominant competitor. 
• Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K) that start on day 1.
• Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better (think volunteering and philanthropy).
• Equity in a growth stage startup backed by top-tier VCs.
• Paid holidays and self-managed take-it-as-you-need-it paid time off. 
• Opportunity to come onboard with a team that is experiencing high growth with ability to explore different career paths.

Let’s talk if you are:

Curious: You possess a growth mindset with a desire for experimentation- you don’t rest until you find the “Why” and “How”.

Collaborative:  You will straddle the line between analytics and the business to help bridge the gap and improve efficiency using business intelligence and database tools such as Tableau and SQL.

Partner-focused:  You will help guide the business in improving processes, products, services and software through data analysis that drive our Customer Success interactions.

Logical and Data-driven:  You find the problem, analyze the data, and implement a solution without being told how to do it.  You are able to use both your analyst skills and creativity to find ways to build and improve processes within the business.

Passionate:  Passion for learning, for new experiences, and for being the best at what you do.

What you’ll be doing:

Shape how we understand our business, bringing all the data together and making sense of it. Here’s how we do that:

• Provide business analysis to our Customer Success organization
• Collaborate with project sponsors to determine business questions and project scope
• Working with operating teams (in this case Customer Success) to translate those key success metrics into metrics that mean something to those teams

Finding opportunities to improve the business and executing them: This is the fun part. We know where we are and where we need to be, so how do we get there?

• Interpret data and findings and translates them into feasible options, communicate these back to the business stakeholders
• Work with stakeholders and team to prioritize requirements
• May include leading other analytics resources

Qualifications

• Bachelor or Master degree, preferably in business administration, finance, economics or data analytics
• 1-3 years of related work experience (examples: customer success analytics, data analysis, process management, and project management)
• High analytical ability
• Curious, proactive and driven for impact
• Advanced excel skills or experienced in the regular use of business intelligence (BI) tools such as Tableau, Looker, or Demo

Compensation: $70,000 - $80,000 base salary; Annual Bonus Potential + Equity

Founded in 2013, Housecall Pro has become the leader in the field service management software space. We are committed to improving home service professionals’ business by providing solutions that support their success by delivering software that includes scheduling, dispatching, job management, invoicing, payment processing, and marketing. With over 200 employees in the US and over $50M raised in venture capital, we are growing our organization commensurate with our business opportunity and expect significant headcount growth in 2021. 

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.