Delivery Operations is a team who works in a cross-functional environment who helps to reduce variation from processes for simplification where operational efficiencies are gained.  This includes reviewing pipeline for new business, forecasting deliverables & financials, scheduling, planning, aligning processes & analytics to reduce processing time & errors. We help optimize staffing needs through the innovation & implementation of new software platforms & drive efficiencies in existing platforms based on business strategies.

The Delivery Operations Business Analyst is a key member of the Customer Operations organization. Reporting to the Manager of Delivery Operations, the role analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. This position may provide consultation to users and lead cross-functional teams to address business issues, in addition to having the ability to develop & maintain strong business relationships.  There is a strong focus governing data integrity, report generation, and trend analysis.  The role administers vital project management skills identifying and scheduling project deliverables, provide early visibility to risks, champion internal initiatives for support and alignment, and effectively facilitate & recommend actions that drive results.  The position requires initiative and thoroughness to support multiple projects independently, and the professionalism to effectively collaborate across various departments.  The ideal candidate is an experienced professional who is comfortable working in a fast-paced multi-cultural environment with a positive attitude. 

Principal duties and responsibilities:

·         Interact with business stakeholders and subject matter experts in order to understand their problems and needs.

·         Gathers, documents, and analyzes business needs and requirements.  

·         Provide insights to identified problems through reporting, point out trends or deviations from standards, and share opportunities to improve operational efficiencies.

·         Solve business problems and, as needed, designs technical solutions.

·         Perform data analysis and determined data quality, relevancy, and accuracy.

·         Create custom reports using data from various sources for management teams. 

·         Works in conjunction with other team members to ensure timely delivery on reports and initiatives.

·         Facilitate stakeholder meetings presenting Key Performance Indicators, project status information, recording meeting minutes, and communicating meeting outcomes to appropriate parties.

·         Ability to obtain technical requirements to drive process efficiency through automation  

·         Produce and maintain process documentation which can include process maps, SOP’s, training materials or reports for example.

·         Contributes to the development of processes and procedures that support Delivery Operations goals and objectives

·         Successfully engage in multiple initiatives simultaneously and meet multiple deadlines.

·         Perform various day-to-day tasks for department as needed.

·         Pursues opportunities for continuous improvement to internal processes and tools.

·         Exceptional people skills that allow the ability to work with cross-functional teams and personnel at varying levels of GHX.

Required Qualifications/Personal Attributes:

·         Bachelor’s degree in related discipline, or equivalent relevant work experience.

·         Strong background in data collection and analysis and business operations, as well as report creation and other administrative activities.

·         Familiarity with system implementations or project management, preferably in a healthcare IT environment.

·         Excels in a high-energy, collaborative team environment.

·         Excellent listening and interpersonal skills, additionally, time management, oral and written communication skills.

·         Highly detailed oriented

·         Organizational, planning, analytical and problem-solving skills a must.

·         Ability to manage multiple priorities while being self-motivated, proactive, and action oriented.  

·         One who has a high level of initiative, who can follow through, produce and deliver results.

·         Dedication to customer service both internally and externally.

·         Proficient in Microsoft Office applications such as Word, Power Point, and Excel.

·         Additional proficiencies in Salesforce, SharePoint, Confluence, Workboard, or Jira a plus.

·         Lean/Six Sigma and other management tools and practices a plus.

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.