Business Analyst - Business Operations

| Greater Boulder Area

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Business Analyst is responsible for assisting the Tranzact Business Operations team with various data requests as well as process improvements related to Tranzact Operations and the greater Customer Success organization. An ability to be an expert in problem-solving, critical thinking and an understanding of complex system dependencies are essential in enabling the Business Analyst to make decisions that allow for process improvement. This position requires strong attention to detail, as well as interpersonal skills that will assist in cross-team collaboration. An individual with a strong passion to solve problems and improve operational performance will excel in this position. In addition, this individual has to have a knowledge of pulling unique datasets across different objects within Salesforce. This will help with the additional responsibility of maintaining databases that feed into objects in Salesforce and dashboards in Analytics. This role will also be leveraged to provide financial summaries for quarterly capital reviews and occasional revenue summaries related to Zayo’s embedded base of services. Furthermore, this position will be creating requirements for process improvements and working with development teams to ensure improvements are released correctly. The Business Analyst will also play a key role during billing integrations following the close of an acquisition. This role will be leaned on to create legacy services in Salesforce and ensure data quality and accuracy for contacts, accounts, and services before the integration go-live.

Responsibilities

  • Become an expert on business operations and automation processes
  • Use advance analytical methods to proactively identify improvements
  • Track and communicate statuses of business initiatives to management and stakeholders
  • Provide requirements to development teams for process improvements and routinely sync with dev teams to ensure proper implementation
  • Use SQL or Microsoft Access to create complex datasets across multiple tables in Zayo’s Salesforce warehouse
  • Create reports and dashboards in Salesforce and Analytics to provide insights for the Business Operations team
  • Maintain databases that are utilized to update records in Salesforce and also feed dashboards in Analytics
  • Create various financial summaries related to revenue, capital estimates, and Zayo’s embedded base of services
  • Manage day-to-day processes such as account hierarchy merges, vendor expense plan updates and duplicate building cleanup
  • Develop timelines and post regular updates for key milestones during billing integrations
  • Embed services, contacts, accounts and verify data is correct when migrating from a legacy system following the close of an acquisition
  • Run periodic MRR Walks during service migration to ensure service revenue matches the legacy company billing

Qualifications

  • 0-2 years of experience with Salesforce.com
  • Ability to accurately join multiple relational data sets with many-to-one and one-to-one relationships
  • Experience working with GitLab
  • Strong understanding of using SQL, R, or Microsoft Access to pull and manipulate data from our warehouse
  • Comfortable with understanding and applying material conditional logic
  • Capable of independently solving logic-based problems
  • Ability to create reports and dashboards within Salesforce.com
  • Microsoft Office platform including Excel and PowerPoint
  • Strong desire for teamwork and working in group settings
  • Capacity to work on multiple projects and meet various deadlines
  • Aptitude for learning new/different processes within the company to better understand other data architectures and workflows
  • Attention to detail and a basic understanding of aesthetics is essential
  • A general understanding of telecom is preferred

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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