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Athena Analyst - Denver

| Greater Denver Area

Athena Analyst, RN or LPN 

About Us

DispatchHealth provides right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services to a patient’s home, office or location of need. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

Our Mission:

Provide righteous healthcare through the power of technology, convenience and service.

Our Vision:

Redefine healthcare delivery

Our Values, Our Culture:

· World class customer service and quality

· Be passionate

· Work hard while having fun

· Drive innovation

· Work collaboratively

· Always do what is right for the patient

· Focus on the continuum, not just the moment

· Community responsibility

General Summary of Duties: Under the supervision of the RN Clinical Operations Manager, the Athena Analyst will help optimize the Athenahealth PM/EMR and support of the day-to-day operations including new implementations, training, content management and quality assurance. The ideal candidate will need to coordinate with internal and external resources, develop training materials, and implement improved processes. This position also fully supports growth and enhancement initiatives related to the operations of the PM/EMR environment, all interconnected systems, workflow and quality measure benchmarks.


  • Responsible for training: new hire application training of Medical Assistants, Nurse Practitioners, Physician Assistants and Admin staff as needed
  • Ongoing assessment and advanced optimization training of clinical, administrative, and financial roles
  • Create and maintain vigorous documentation of manuals for new trainees
  • Help with testing and implementation of software version upgrades
  • Change management of EMR software in Preview, Train and Production environments
  • Participate in resolution of Athena Cases, work closely with IT department to troubleshoot hardware/software-related problems in the field
  • Join in workflow analysis, technical assessment, development of training schedule, training of providers and staff, pre-implementation planning, meeting with staff at the sites, Soft Go Live and Go Live support and post-implementation support
  • Collaborate to develop and revise best practices related to recording data for partner reporting and other quality projects.
  • Conducts meetings with directors, managers, and supervisors to resolve issues, discuss training, and review Athena updates.
  • Pool resources of Provider Champions and Administrative Managers to develop standards within the use of the Clinical Applications
  • Assists directors, managers, and supervisors with advancement and maximizing workflows in the EHR. Reviews and communicates monthly updates in EHR, recommends beneficial changes relevant to our group, implements changes and recommendations for training to super-users, clinical and office managers.
  • Assist in creation and execution of work plans related to system or process initiatives and or system modifications
  • Assist in application testing
  • Maintain continuing education activities to ensure knowledge related to system enhancements changes of processes are communicated to the end users
  • Other duties as needed


  • Prior experience working in a clinical roll within a physician run clinic; RN or LPN required
  • Solid mastery of Electronic Medical Records required, with experience in implementation and/or support of live sites preferred.
  • One to two years of experience with Athenahealth implementation or maintenance strongly preferred
  • Working knowledge of Microsoft Office and Collaboration Suites
  • Detail-oriented, accurate, organized and dependable
  • Excellent communication skills and ability to work well with Advanced Practice Providers and many personality types
  • Proven knowledge of correlation between revenue cycle and clinical operations
  • Ability to handle multiple concurrent projects
  • Ability to effectively communicate with multiple levels of staff and Providers
  • Ability to work occasional varying shifts based on business needs
  • Ability to maintain confidentiality of patient records


  • Clinical Role in physician clinic: 3 years (Required)
  • Athenahealth implementation or maintenance: 2 years (Strongly Preferred)
  • EMR: 3 years (Required)


  • RN or LPN (Required)

Skills and competencies that will make you successful in this role:

· Passion for redefining healthcare

· Commitment to excellence in everything you do

· Desire to work in a fast paced and high energy start-up environment

· Highly organized and goal oriented

· Excellent interpersonal and communication skills

· Experience in public speaking

· Creative problem solving and ability to think outside the box

· Proficiency in using technology platforms such as Salesforce and data analytic tools


· Career advancement opportunities

· Be part of something new, exciting and progressive

· Full healthcare benefits and 401k

· Conference and workshop opportunities

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ElixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail


RiNo is "Where Art Is Made" in Denver and you can always finds something new and exciting to check out around the neighborhood.

An Insider's view of DispatchHealth

What’s the vibe like in the office?

Working at DispatchHealth means working in a collaborative and supportive environment. With an open-office feel and the option to work from home if needed, I think our employees feel more connected to their jobs and co-workers.

Spencer Kline

Vice President, Growth

What projects are you most excited about?

The main focus for our product and engineering team is to build experiences for our users that make their job easier so they can deliver an exceptional patient experience. I'm excited to ensure a stable, reliable and secure platform capable of serving a large increase in patient volume, and build products that our users love by soliciting feedback.

Nabeel Meghji

Senior Vice President, Product Management

How does the company support your career growth?

It's incredible to work leaders that are true trailblazers in the healthcare industry. They set high expectations, but they listen to feedback and inspire their employees to reach higher, dream bigger, and achieve greater. With their support, I feel empowered to make a lasting impact.

Amelia Sprague

Marketing Manager

What unique initiatives do you have that encourage innovation?

I love watching DispatchHealth employees work together to improve how patients access great care. As we continue to transform and expand rapidly, staying enthusiastic and focused on our core purpose will help us continue to innovate and transform the healthcare industry.

Mark Prather


What makes someone successful on your team?

We have a lot of problems to solve in order to drive the business forward. Successful people in data/analytics are those who are comfortable being uncomfortable and who love to constantly learn new things. While they bring a solid base of knowledge in our primary tech stack, they are constantly finding new ways to meet business challenges.

Dan Edstrom

Business Intelligence and Analytics Leader

What are DispatchHealth Perks + Benefits

Volunteer in local community
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DispatchHealth offers you a choice of two Health Flexible Spending Accounts (Healthcare or Limited Purpose) and a Dependent Care Flexible Spending Account.
Disability Insurance
Dispatch Health provides STD coverage at no cost to you. LTD coverage provides income when you have been disabled for 90 days. Your benefit is 60% of your monthly earnings, up to $10,000 per month.
Dental Benefits
Dispatch Health offers competitive benefits designed to provide high quality dental care.
Vision Benefits
Dispatch Health offers competitive benefits designed to provide high quality vision care.
Health Insurance Benefits
DispatchHealth offers you a choice of 4 plans: Two (2) HDHP Plans (HSA Open Access Plus and HSA Choice Open Access Plus) and two (2) PPOs (OAP Mid and OAP Choice Plans).
Life Insurance
DispatchHealth provides basic life insurance of $25,000 at no cost to you. Beneficiaries receive a lump sum payment if you die while employed by DispatchHealth. AD&D & Voluntary Life are provided.
Onsite Gym
Free gym access & the most unique healthcare culture in Denver
Retirement & Stock Options Benefits
Company established 401k retirement plan in partnership with Vanguard
Perks & Discounts
Casual Dress
Happy Hours
DispatchHealth provides monthly Happy Hours at local establishments
Open parking for all employees at no cost
Pet Friendly
DispatchHealth supports a pet friendly atmosphere.

Additional Perks + Benefits

DispatchHealth has partnered with InfoArmor to offer identity theft protection for employees and family members.

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