About the job

OrthoFi is looking for an experienced Agile Business Analyst with a passion for collaborating on development and implementing solutions in our Payment Processing space. You will be responsible for developing the product backlog and technical stories for OrthoFi's Payment processing platform, utilized across our product offerings, and leveraged by our partners through integrations as part of our financial services solutions. You will help drive execution of its implementation with our development team and organization.

As an Agile Business Analyst for payments, you will collaborate with OrthoFi's Product Leadership, Executive team, stakeholders and clients. You will use your business acumen to understand the needs of our clients and how our payment processing can support their continued growth; directly through use of our products, as well as through integrations with other commonly used applications in Orthodontic practices. You will use your agile skillset to engage in story refinement, requirements gathering, and identify innovative solutions that enable patients to easily pay for treatment using best in class hardware and payment technology from one of the FinTech industries leading innovator and enable our customers to accept payment methods ranging from credit to digital options like Apple and Google Pay. 

We use Slack for internal communications. As a member of our Product team, you must be able to effectively communicate in memes. Coffee also fuels us. So much so that it is required you are able to describe it in different ways. For example, we really enjoy ‘drippy brown sunrise potion’ in the morning. How is your coffee nickname game? 

Responsibilities:

Responsibilities include but are not limited to the following:

• Work with the Product Director for Payments, end-users and stakeholders to document user requirements, and translate them into user stories 
• Conduct interviews with business owners and stakeholders to gather requirements and/or understand current business processes
• Develop and maintain the payments product backlog 
• Work with leadership, stakeholders and customers to identify product and feature priorities that support the goals of the business
• Lead and participate in agile ceremonies for sprint planning and user story refinement
• Field questions from stakeholders/end users during user acceptance testing and perform preliminary triage to aid in identifying solutions and potential enhancements
• Partner with the Product Director for payments to resolve impediments and drive to meet commitments
• Understand the landscape of payment processing, trends and upcoming changes to regulations that may affect our business
• Collaborate with product director and team to Identify risks in solution development and client implementations and create and manage mitigation plans to ensure successful outcomes
• Understand the capabilities of competitive solutions in the payment space
• Collaborate with the development team to ensure designs meet requirements

Desired Skills and Experience:

• Experience implementing 3rd party solutions through APIs
• Knowledge of APIs and integration architectures and development approaches 
• Knowledge of or experience with software solutions that leverage integrated hardware, for example Point of Sale equipment
• Strong agile skillset to gather and synthesize requirements, manage a product backlog and build relationships with our stakeholders
• Experience working with client facing applications, SaaS, architecture design
• Expertise leading agile software development teams in a ScrumMaster capacity.
• Payment processing experience is a plus
• Healthcare and/or healthcare software experience a plus
• Mad meme skills
• FinTech or Payment Processor experience

Perks:

• Great Work-life Balance 
• Open and autonomous culture where your ideas are heard
• Flexible Time Off (Unlimited PTO)
• Healthcare coverage 
• Paid Parental Leave 
• Open and honest leadership
• Company, product/tech team, and scrum team outings and happy hours
• Peer-to-peer recognition program
• Casual dress code
• Brand new office 
• WFH and remote capabilities 

About OrthoFi:

OrthoFi is an innovative, tech-enabled solution that helps orthodontists start more patients and give them more time to provide great quality care. Our combination cutting-edge Customer Relationship Management and robust Revenue Cycle Management system helps practices grow by over 10% year over year and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. In less than 7 years, OrthoFi has partnered with over 600 practice locations throughout the US and has helped over 500,000 patients find quality, affordable orthodontic care. OrthoFi is headquartered in Denver, Colorado. 

In December 2020, OrthoFi announced its partnership with Chattanooga based company, OrthoBanc. OrthoBanc has been a preferred patient payment management solution for orthodontic and dental practices. Together, our award-winning technologies and experienced teams will deliver a portfolio of industry-leading patient acquisition software solutions and revenue cycle management services. Combining the strengths of the two companies sets the stage for an evolution of orthodontic practice development with a spectrum of solutions to fit every orthodontic practice.

In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people’s lives and help to create more smiles every day.

We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado’s list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver’s fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!