Job Title: Product Education - Administrative Support Analyst 

Location: Denver, CO or Remote

Function: Education Services

Position Type: Full-time

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly's comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans, and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

As the Product Education - Administrative Support Analyst at Xactly Corporation, you will be responsible for managing the Training Products in Salesforce CPQ. In addition, you will be responsible for the management of our learning management system (LMS), Docebo.

You'll collaborate with the Professional Services, Customer Success and Sales Operations teams to deliver Quotes and Order forms helping our Customers purchase the right training solutions for their Xactly Products.

THE TEAM

Xactly's Product Education team is a tight-knit and rapidly growing team with diverse backgrounds. We're charged with bringing Xactly to some of the biggest and most unique companies across all industries, from tech startups to world-famous companies. The Education Services side of our business is integral to the success of our valued customers, and as a Product Education - Administrative Support Analyst within our department, you'll have the opportunity to make a big impact while having a lot of fun along the way! 

The Xactly Training & Education team creates and maintains a library of training materials and education content that is consumed by Customers globally. These materials are in the form of eLearnings hosted on an LMS, instructor-led training materials in the form of slides, videos, podcasts, one page PDFs and other bite-sized content. The team achieves this by partnering with various global agencies and coordinating with internal stakeholders from teams including Product, Marketing, Legal, Business Development and Support. This role will partner with cross-functional departments to build and scale an Education and knowledge management program to support and empower both contact center agents and customers. A successful Product Education - Administrative Support Analyst will provide thought leadership around the content, learning and development principles and combine them with their advanced knowledge of technical writing. Additionally, the Product Education - Administrative Support Analyst would be responsible for building processes, mechanisms, and reporting to derive analytics around new and existing content to be fed back to key business stakeholders or for continuous improvement.

THE SKILLSET

• 1+ years Administration Support experience

• Knowledge of and experience with learning management systems

• Strong critical thinking and creative problem solving skills

• Possess a customer-first mentality and obsessively think about problems through the lens of our customers, partners, and Xactlians

• Strong Excel experience, pivot tables

• Salesforce experience a plus

THE DETAILS

• The goal is to Manage our LMS system, creating new users, approvals, enrollment, managing new courses and coupons, ensuring that it meets the needs of all of our customers through self-service channels

• You will work closely with the Sales Operations team to Create and Send Training Contracts using Salesforce and Docusign

• Execute on a vision for customer education that drives adoption and successful use of Xactly products 

• Partner with internal teams (Support, Customer Success, Sales, Product) to align on adoption strategies, define priorities, drive business outcomes, and communicate the long-term plan and ongoing progress

• Organize, maintain, and update a growing library of XU content in our LMS

• Create new Process Documents to support back-up for vacation coverage 

• Maintain a calendar of course schedules with trainer coverage

• Manage communication via an email alias for the team, including responding to inquiries and requests in a timely manner

Salary: $15-19/hr

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Final pay determinations, salary ranges and pay increases are established by the employer. The ranges are an estimate based on potential employee qualifications, operational needs, and other considerations permitted by law. They are based upon a combination of local industry benchmarks, budget, experience, and internal comparisons. Salary ranges allow for growth opportunities as the employee develops new skills, and/or hones current skills.

BENEFITS & PERKS

• Paid Time Off (PTO)

• Tuition Reimbursement

• Competitive Medical, Dental, and Life Insurance Coverage

• Retirement Savings Plan & Employer Match

• XactlyFit Gym/Fitness Program Reimbursement

• Access to Corporate Discounts

• Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

• Generous Employee Referral Program

• Monthly social activities including in-office Thirsty Thursdays and Birthday Cake Fridays

• Full access to Grokker, our health engagement and employee wellbeing platform

THE XACTLY STORY

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We achieve this by following our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success, and each day we're committed to upholding them by delivering the best we can to our customers.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.