Named among the best workplaces in the U.S. by Great Place to Work five times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine, Xactly is proud to be disrupting the incentive compensation market space. We’re building a culture of success and are looking for motivated professionals to join us!

As a Customer Support Analyst in Xactly's Denver office, you will be responsible for providing outstanding functional application support to Xactly customers. You will also be an integral part of problem resolution for complex issues while partnering with our cross-functional teams in QA, Engineering, and Operations. We are seeking an energetic, driven, and articulate team player who is comfortable interfacing with clients, managing complex and sensitive client relationships, and fostering client relationships until a resolution has been reached.

Not only do we offer strong growth opportunities for top performers, but we also have a top-notch culture, benefits (check them out below) and more. Our strong C.A.R.E. values - Customer Focus, Accountability, Respect & Excellence - guide our every move, allowing us to be a leader in the incentive compensation & performance management market. We set the example with excellent customer experience and deliver an award-winning SaaS (Software-as-a-Service) product!

Read all about us at www.xactlycorp.com!

Responsibilities:

• Casework providing application support for all Xactly products
• Understand, replicate, validate, and resolve customer service requests from customers and partners (English) Spanish is optional (but good to have)
• Document and track case history, case status and solutions
• Communicate with customers regularly via phone, emails and online support tools about case status and solutions
• Building relationships with customers 
• Support testing of new product releases and patches and basic knowledge of Oracle SQL.
• Submit escalations to the next level of support, operations or Engineering
• Effectively communicate and document design, reliability, and maintenance problems to Engineering, Product Management, Technical Operations or Professional Services via formal escalation process
• Contribute solutions to the Xactly Knowledge Base and other publications

Required Skills:

• Bachelor's degree
• 1+ years of experience working directly with customers in a Customer Service related role (e.g. Retail)
• Experience in Oracle SQL strongly preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills (Spanish a plus)
• Ability to work independently and as part of a team
• Experience providing application support to business users a big plus!

Benefits and Perks:

• Flexible Time Off (FTO)
• Comprehensive Insurance Coverage (including pet insurance!)
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement
• Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks
• Access to Corporate Discounts
• Free Parking & Commuter Benefits
• Up to (3) Days Paid Leave to Participate in Community & Volunteer Opportunities
• End of Month Surprises, Contests, BBQs, Parties & Reward Vacations
• 401(k) Retirement Savings Plan & Employer Match

About Xactly Corporation

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: To incentivize employees and align their behaviors with company goals. Our products allow organizations to make more strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values are key to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.