Job description:
Customer Success Specialist
Position: Customer Success Specialist
Location: Remote
Reporting to: Customer Success Manager
Experience Level: 2-4yrsType: Full-time
Salary: $65,000 - $80,000 CAD
About Meera.AI
At Meera.AI, we’re redefining customer engagement through AI-driven conversational experiences that help businesses connect, convert, and retain customers at scale. Our platform powers intelligent, personalized interactions across SMS, voice, and email, empowering teams to automate communication while keeping the human touch intact.
Job Description:
We’re looking for a Customer Success Specialist to join our growing team and play a key role in ensuring our customers achieve measurable success with Meera.AI. This role is ideal for someone passionate about building relationships, driving customer value, and contributing to a culture of continuous improvement.
Key Responsibilities
Manage customer relationships post-sale, supporting onboarding, adoption, and long-term success across the customer lifecycle.
- Serve as a trusted advisor by understanding client goals and aligning Meera.AI’s platform capabilities to deliver value.
- Monitor account health through engagement metrics, product usage, and feedback to proactively identify risks and growth opportunities.
- Conduct regular check-ins, success reviews, and performance reporting to ensure alignment and measurable outcomes.
- Collaborate cross-functionally with Sales, Product, and Support teams to enhance customer experiences and ensure seamless delivery.
- Represent the voice of the customer internally, contributing insights to improve product strategy and service processes.
- Support renewal and expansion opportunities by reinforcing ROI and helping customers discover new use cases.
- Maintain accurate, up-to-date customer data in CRM systems such as HubSpot or Salesforce.
Requirements
- 2-4 years of experience in Customer Success, Account Management, or Client Services -preferably in a SaaS or technology environment.
- Proven track record of managing multiple accounts and delivering measurable customer outcomes.
- Excellent communication, relationship management, and presentation skills.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Experience collaborating with internal teams to solve customer challenges.
- Comfortable working in fast-paced, dynamic, and growth-oriented environments.
- Experience in AI, SaaS, or industries like Education, Insurance, or Financial Services is a plus.
Preferred Qualifications
- Experience with HubSpot, ChurnZero, or other CRM/CS tools.
- Experience with Tableau or other Reporting tools.
- Exposure to enterprise and SMB clients across multiple verticals.
- Skilled at conducting customer check-ins, QBRs, or strategic success reviews.
- Passion for customer advocacy and continuous process improvement.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home
Top Skills
Similar Jobs
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
