Do you have a knack for building meaningful relationships with your customers? Do you consider customer success a passion of yours? If so, this may be your next opportunity! We are looking for a Customer Success Manager who understands the value of nurturing customer relationships. You will be responsible for strategically and actively managing named clients by building relationships with our clients and by working collaboratively with other teams at Altvia. You will serve as an advocate for our customers, providing a dedicated resource throughout their customer journey.

 Who We Are:

We are Altvia; a premier Salesforce.com partner that operates at the intersection of finance and technology. We deliver software solutions for Private Equity Fund Managers and Investors. At Altvia, we believe that exceptional employees are not only the key to our success, but also to our customers’ success.

 What You’ll Do:

• Own the overall relationship with assigned clients to ensure adoption, satisfaction, retention, and overall account growth

• Be the primary point of contact for clients through onboarding, implementation, training, renewals and offboarding. This will include in person visits, emails and phone calls

• Bring a deep understanding of our products to every client interaction to encourage retention and growth

• Make clients aware of new features, new product releases, and new products

• Actively identify upsell opportunities to our clients and work with the sales team to help these opportunities come to fruition

• Help scope and sell add on consulting engagements for our clients

• Work with our Marketing team to create client communications

• Team up with our accounting department to manage the renewal process for clients

What You Have:

• 3-5 years of experience in a client facing role with proven success in building high-quality relationships with clients

• Stellar written and verbal communication skills   

• The ability to think strategically as well as tactically to get things done to make our clients successful. This includes assessing a client situation, understanding risks, and creating a Success Plan for client growth and retention

• An innate interest and curiosity in technology and understanding how to translate technology into the needs of our clients

• An ambitious self-starter who has the desire for continuous improvement and the ability to work with minimal supervision in a fast paced and always changing environment

• A degree from a four-year university

 What You Might Have:

• An understanding of Private Equity/Alternative Asset management
• Experience with Salesforce.com
• Experience in a SaaS company
• Proficiency with Customer Success technology

What We Have:

We truly believe that where you work matters and we know a thing or two about what makes employees happy. Some of the perks we provide are:

•  A Commitment to our community around us through corporate sponsorships of local non-profits and by offering paid time off to all employees for volunteer days
• Competitive compensation package including 100% paid coverage for the employee (and generous coverage for dependents) for Health, Dental, Life, Disability benefits
• Opportunities for professional development in a dynamic, fast paced environment
• Paid holidays and generous PTO package
• 401(k) with matching plan and participation in equity plan after a 6-month waiting period
• Onsite yoga classes
• Full kitchen stocked with healthy snacks and weekly company lunches
• Fun office events and celebrations
• Thrive Bucks  (a bonus program to all employees to help everyone thrive outside of work

Altvia is an Equal Opportunity Employer.