Customer Success Manager at Notion (Greater Denver Area, CO)

| Greater Denver Area
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Who we are

We’re Notion, a downtown Denver-based team dedicated to making home awareness a reality for renters and homeowners. We’re doing this with the help of an intuitive mobile app and an all-in-one sensor that can be placed anywhere to help you know more about what's happening in your home. Want to know more? Check out our site at getnotion.com.

About you
Our goal is to build products people love so much they tell their family and friends. A HUGE part of that has to do with our attentiveness in addressing their needs, concerns, and feedback. So, we’re looking for a hustler to help us provide an insanely great experience for our customers through thoughtful writing, direct communication, and working with our product team on customer-driven improvements.

Responsibilities
  • Engage with our current and future customers in a fun, friendly way
  • Develop resources for customers such as product updates, discussion forums, and FAQ pages
  • Build training related documents for when we expand the team
  • LEARN! Help Notion learn everything we possibly can from our customers about what we’re doing well and what we need to improve
  • Work with both the product and marketing teams on issues customers are experiencing.
  • Ensure the entire company is customer focused and engages with customers on a regular basis
Qualifications
  • You’re a hustler who GSD
  • Great communicator with strong writing skills
  • 2+ years of experience in marketing, customer engagement or customer service
  • Ability to set goals, prioritize and execute strategic initiatives
  • Highly organized and capable of working with multiple teams
  • Ability to leverage CRM systems, customer service management tools and other technologies
  • Metric driven; able to conceptually understand and analyze data to support business decisions
Here are two pieces to help you better understand what Notion’s all about:
The Next Level Smart Home with Notion

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Location

1530 Blake Street, Denver, CO 80202

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