Customer Success Architect

See yourself at Dataminr

Dataminr is seeking a Customer Success Architect that will own all aspects of solution design for new and existing customers, ensuring technical implementation success and scaling best practices across the organization. This role will help with customer retention, increased revenue through deeper platform usage, and enhanced team scalability.

AI Innovation at Dataminr 

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.

Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here

Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.

The opportunity

• Technical Solution Design: Serve as the team's resource with deep technical expertise to support customer success managers with more complex customers. This includes assisting with integration strategies, data models, APIs, and complex use cases (e.g., cyber, two-way communications, risk management).

• Strategic Customer Engagement: Work with customer success managers to build strong relationships with customer technical stakeholders. You will lead technical discovery sessions to understand a customer's goals, workflows, and systems (SIEMs, TIPs, dashboards), ensuring alignment between the customer's needs and our technical design.

• Drive Product Adoption: Work with customer success managers to ensure customers fully adopt and get value from key features and capabilities. This will include delivering workshops, deep-dive best practice sessions, and architectural reviews.

• Influence Product Development & Internal Collaboration: Act as the "voice of the customer" by bringing valuable customer feedback to the Product and Engineering teams, influencing the product roadmap, and escalating bugs. You will develop and maintain best practices, playbooks, and documentation for solution design.

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Relevant Experience: 3-5 years as a technical customer success manager/account manager, technical implementation specialist, solutions architect, sales engineer or related role.

• Cybersecurity Knowledge: Deep understanding of cybersecurity principles and proficiency in designing solutions for this domain.

• API Design & Integration: Strong understanding of API security, versioning, documentation, and lifecycle management.

• End-to-End Project Responsibility: Proven ability to take responsibility for projects of increasing complexity, driving technical vision and execution from conception to deployment.

• Presentation & Communication: Comfortable and effective in presenting to diverse audiences, from technical staff to C-suite executives. Proven ability to work cross-functionally and leverage diverse teams to achieve project goals.

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About Dataminr

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. 

Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here. 

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

The annual on-target earnings (OTE) for this position are $131,446 - $164,308, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

Dataminr will collect and process your personal data. All personal data will be processed in accordance with applicable data protection laws. Please see Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact the People Team at [email protected] or [email protected].