Buyer Experience Manager

| Denver, CO, USA | Remote | Hybrid
Employer Provided Salary: 115,000-130,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.


Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world.


Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor.


How you'll make an impact:


As a Buyer Experience Manager at Cin7, you'll spearhead the analysis and optimization of the entire customer experience across all touchpoints. This unique SaaS role demands a blend of sales, pre and post sales experience, and marketing expertise, along with a passion for these areas. You’ll create engaging cadences and email content, utilizing enablement strategies to drive and support comprehensive customer engagement. Our goal is to build the best customer experience on the planet, and you will help us do that!


If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice!


Does this sound interesting?


If so, here’s what you’ll do in this role:

  • Dive into the current B2B SaaS customer experience to comprehend touchpoints, pain points, and opportunities for enhancement. Simultaneously, delineate the stages, actions, and interactions requisite for acquiring new logos during the presale and post sale phases. 
  • Leverage data mining techniques, analysis tools, and key metrics to extract actionable insights from customer interactions and behaviors throughout the entire buyer journey. Use these insights to drive strategic initiatives that enhance engagement and conversion across multi-channel campaigns.
  • Continuously monitor and evaluate engagement rates, response rates, and conversion metrics across the buyer architecture to assess the effectiveness of cadence strategies.
  • Lead the in-depth analysis and metrics to identify trends, opportunities, and areas for improvement, providing actionable insights and recommendations to enhance the overall customer experience and drive revenue growth through the implementation of optimization strategies.
  • Document processes, methodologies, and findings related to optimizing the customer experience throughout the buyer journey.
  • Uphold a customer-centric approach throughout the optimization process, prioritizing the needs and preferences of customers at every stage.
  • Conduct A/B testing of different email elements (subject lines, call-to-action buttons, etc.) to improve engagement and conversion rates.
  • Design and implement tailored cadence strategies leveraging multiple communication channels across various customer segments, industries, and sales scenarios.

Here’s what you’ll bring with you:

  • Bachelor’s Degree, Diploma, or equivalent, coupled with 2 to 4 years of SaaS B2B experience in a combination of sales and customer experience.
  • Proficiency in understanding and optimizing SaaS workflows is essential.
  • Expertise in crafting tailored cadence strategies for diverse customer segments and sales scenarios.
  • Skilled in conducting A/B testing of different email elements (including subject lines, call-to-action buttons, etc.) to enhance engagement and improve conversion rates is required.
  • Ability to collaborate with sales leadership to develop and execute strategies aligned with company objectives, utilizing advanced analytics to identify trends and opportunities.
  • Experience providing valuable insights into industry trends, customer preferences, and areas for differentiation within the customer journey.
  • Must have experience with Salesforce, engagement platforms like Salesloft, HubSpot, and Gong, as well as project management tools such as Miro and Asana.
  • Comfortable working with multiple remote teams, willing to work in a hybrid environment.
  • Excellent analytical skills and proficiency in leveraging data.
  • Creative mindset with experience in product-led experiences.
  • Strong cross-functional communication and collaboration skills, with the ability to influence and collaborate effectively across departments.
  • Ability to present complex information in a clear and concise manner. 
  • Thrives in fast paced environments, prioritizing agility, and willingness to act.

It’s a bonus for us if you bring:

  • Proficiency in conducting comprehensive competitive analysis and benchmarking within SaaS solutions for inventory management.
  • Mastery in both pre-sales and post-sales roles.
  • Experience in leading BDR or SDR teams would be an advantageous asset.
  • Can collaborate closely with cross-functional teams to comprehensively assess sales enablement requirements, identify training needs, and strategically organize existing content for an optimal customer experience.
  • Familiarity with GTM metrics and key performance indicators.

In return, we offer:

  • Competitive benefits, including medical, dental, vision, and 401k.
  • A flexible PTO policy, allowing you the time you need to recharge.
  • A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
  • A diverse team, where everyone helps each other and inclusion is a core value.
  • Frequent company sponsored events so you can get to know your coworkers.

Why CIN7?


CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. 


At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.


We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team


In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our collaboration space is in a bustling area with plenty of bars and restaurants nearby. It's 3 blocks from Union Station, making it very convenient via public transit.

An Insider's view of Cin7

How would you describe the company’s work-life balance?

Cin7 offers an unlimited PTO policy, which I appreciate after having jobs in the past that did not have much time or flexibility for our time off. Our teams show up to work ready to collaborate and reach our shared goals, but also emphasizes the importance of personal time to fill our cups.

Carrie

Program Manager, Partnerships

What does your typical day look like?

My typical day consists of sourcing candidates, reviewing resumes, and conducting phone screens. I enjoy talking to candidates and finding the right fit for us as a company and the candidate's career journey. I partner closely with hiring managers and other team members to collaborate on projects and match the right talent to each open position.

Jessica

Talent Acquisition Manager

What makes someone successful on your team?

Good customer service starts with a human touch.
Hiring the right talent, and providing them with rigorous training, helps us to improve customer centricity. To succeed in customer support at Cin7, a professional must have strong knowledge of the company values and its products and be empowered to go out of their way to fix customer problems.

Shawn

Director, Customer Support (Cin7 Omni)

What is your vision for the company?

We want to empower modern product businesses to thrive in a fast-changing connected world. Our inventory management software tool is the most comprehensive, easy-to-use and swift-to-implement product available globally. And our dynamic,innovative world-class team lives our values daily, helping our customers scale and sell to anyone anywhere.

David

CEO

What projects are you most excited about?

We just launched a new Partnerships division, aimed at tackling the exciting cloud migration underway in our space. This program will materially shift our business, and the team we've brought on to lead this effort is bringing so much energy. We're continuing to pursue having the most robust partner ecosystem in our space!

Michelle

Global VP, Partnerships

What are Cin7 Perks + Benefits

Cin7 Benefits Overview

Cin7 understands that people's lives are rich and varied - each with different challenges, motivations and expression. We work to not only accommodate but to facilitate and celebrate those aspects of life. We are led by our values (Strive, Trust, Innovate, Collaborate) and they inform what we offer our people. We're always working towards the next initiative in this area.

Culture
Volunteer in local community
Cin7 participates in local volunteer activities such as Food Bank of the Rockies and Denver Rescue Mission. We also have volunteer days with our customers (2 per year).
Partners with nonprofits
Cin7 regularly fundraises for charities. In 2023 this included: supporting Maui after the fires, aiding the International Hunger Crisis, Denver Rescue Mission, Conservation International, & Urban Peak
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee-led culture committees
Day off for your birthday
At Cin7, we celebrate you. Take time off on your birthday to rest and recharge, or party your socks off!
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Cin7 offers flexible start and finish times each day. We also offer one day working from home each week for all employees.
Remote work program
Cin7 offers flexible start and finish times each day. We also offer one day working from home each week for all employees.
Diversity
Documented equal pay policy
Highly diverse management team
Cin7 is a highly diverse company & this is reflected everywhere: 8 nationalities in the Senior team alone; a significant % of women in leadership: and a huge range of ages and life-stages represented.
Mandated unconscious bias training
We are working on an Unconscious Bias training programme which will be delivered in 2020
Diversity manifesto
Mean gender pay gap below 10%
Hiring practices that promote diversity
Cin7 has expanded hiring into more regions so that we have the ability to hire talent with diverse backgrounds and cultures.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Disability insurance covers 200% of annual salary
Dental insurance
We offer a variety of dental plans to employees at costs between $10-$100 / month
Vision insurance
Cin7's Vision plan is effectively offered to all US employees for free. Glasses and lenses are covered in full.
Health insurance
We offer a variety of plans that cover up to 100% after deductible, or PPOs with low co-pays
Life insurance
Wellness programs
Wellness resources offered through Trinet
Mental health benefits
Mental health resources offered through Trinet
Wellness days
Every year in June, we celebrate Cin7 Day, which is a Wellness Day for our employees to do anything that makes them happier and healthier.
Financial & Retirement
401(K)
401k program offered through Transamerica.
Performance bonus
Cin7's performance bonus plans for some roles are base don targets set by direct supervisors.
Child Care & Parental Leave
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker.
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Cin7 offers pre-tax commuter benefits for all US employees.
Company-sponsored outings
Cin7 hosts a great Christmas party and typically has a number of other company outings each year - boat trips if you are in NZ.. There's weekly football, fun-runs, fitness challenges too
Free snacks and drinks
Cin7 has great coffee and a weekly fresh fruit delivery
Company-sponsored happy hours
Happy hours are held monthly on Fridays. Drinks, pizza, snacks & fun are all on the menu. In 2020 Covid has given us more opportunity & need for virtual social interaction too & happens weekly.
Mother's room
Professional Development
Job training & conferences
Cin7 offers professional and personal development opportunities utilising both in-house expertise and outside providers.
Lunch and learns
Cin7 hosts Lunch and Learns each week. We offer a variety of subjects, speakers and activities - from serious to fun, professional to recreational.
Promote from within
Mentorship program

Additional Perks + Benefits

As Cin7 continues to grow, we're continuing to expand what we offer to our awesome team.

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