The Customer Enablement Manager will drive customer adoption and satisfaction by creating technical training, learning programs, and engaging content to empower users and internal teams.
People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success & growth by providing teams with solutions built specifically for their needs. Providing enhanced pipeline visibility, more actionable insights, and a single source of truth for all sales activities. People.ai’s unique dataset, consisting of trillions of sales activities, millions of deals, 160 million business contacts, and 69 approved patents related to AI-based business insights, sets the company apart. Companies such as Verizon, IBM Red Hat, Snowflake, Zoom, and Palo Alto Networks rely on their enterprise-ready, patented AI technology.
At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving change and growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.
About the Role
We’re looking for a Customer Enablement Manager to accelerate customer adoption and success by equipping both customers and internal teams with the knowledge, skills, and confidence to unlock the full value of People.ai.
This role sits at the intersection of customer education, product adoption, and internal enablement, ensuring every customer, CSM, and partner knows how to turn product capability into measurable business outcomes. You’ll design and deliver scalable, data-driven learning experiences—spanning onboarding, product training, and continuous education—to drive higher engagement, retention, and satisfaction across the customer lifecycle.
This is a high-impact, cross-functional role for a creative educator who thrives at simplifying complexity, scaling knowledge, and inspiring confidence in others.
Responsibilities
- Design and deliver engaging live and on-demand technical training that accelerates customer adoption and self-sufficiency.'
- Build and maintain a scalable content roadmap and learning hub (Confluence, Seismic, Intercom) that supports ongoing education for customers and internal teams.
- Develop onboarding and continuous learning programs for Customer Success, Support, and Services to reduce time-to-proficiency and improve product fluency.
- Translate new product features into simple, actionable learning modules in partnership with Product, Engineering, and Services.
- Implement data-driven improvements by analyzing LMS, CRM, and product telemetry to optimize engagement and learning outcomes.
- Drive cross-functional enablement alignment with CS leadership to support core metrics such as NRR, GRR, adoption, and expansion.
- Foster a learning culture through peer mentoring, coaching programs, and interactive workshops that enhance collaboration and retention.
- Measure and report program impact, tracking adoption rates, engagement, and knowledge gains to continuously refine enablement strategy.
Requirements
- 6+ years of experience in customer education, enablement, or product training within SaaS or enterprise technology environments.
- Proven ability to design and deliver scalable learning programs that drive measurable adoption and performance outcomes.
- Strong technical fluency—comfortable training both RevOps professionals and business users on product features and integrations.
- Experience using LMS platforms, data visualization tools, and enablement systems (e.g., Seismic, Confluence, Intercom).Exceptional communication and facilitation skills—able to simplify complexity, engage audiences, and inspire confidence.
- Data-driven problem solver with a bias toward execution, iteration, and measurable impact.
- Self-starter with a growth mindset and demonstrated success operating autonomously in fast-paced, evolving environments.
Headquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America’s Best Startup Employers. For more information, please visit www.people.ai.
Top Skills
Confluence
Data Visualization Tools
Intercom
Lms Platforms
Seismic
Similar Jobs
Insurance • Software
The Customer Success & Product Enablement Manager ensures customer onboarding and support, drives adoption of Wheelhouse, and manages carrier integrations.
Top Skills:
SaaS
Artificial Intelligence • Healthtech
The Customer Success Enablement Manager will develop and optimize onboarding and training programs, manage content, evaluate tools, and collaborate cross-functionally to enhance customer success initiatives.
Top Skills:
AICRMGainsightHubspotJIRALmsSaaSSalesforceSlackTotango
Big Data • Information Technology • Productivity • Software • Analytics • Business Intelligence • Consulting
The Account Executive oversees client acquisition in the U.S. Public Sector, utilizing sales strategies, managing complex sales cycles, and collaborating with cross-functional teams to expand market share.
Top Skills:
SaaS
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
