CS Specialist Tier I

Posted 15 Days Ago
Hiring Remotely in United States
Remote
18-21 Annually
1-3 Years Experience
Fintech • Insurance • Machine Learning • Other • Analytics • Automation
The Role
The Customer Service Specialist will provide timely and responsive support to commercial insurance customers, handling inquiries via phone and email. The role involves resolving customer concerns, meeting production goals, and participating in ongoing training to maintain knowledge of company policies.
Summary Generated by Built In

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

 

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Customer Service Specialist is an entry-level customer service team member who focuses on answering customer inquiries, customer issues and resolves concerns and requests from commercial insurance customers and partners.

How You’ll Do It

  • Provide responsive, timely, and relevant service to customers and partners
    • Handle inbound calls and emails from our customers and cross-functional partners to provide excellent customer service.
    • Seek and provide resolution for customer concerns while also anticipating ways to prevent future issues.
    • Maintains service level expectations set by the Customer Service team in a consistent and efficient manner.
  • Consistently meet production goals.
  • Model the behaviors and strategies necessary to successfully interact with and resolve issues for small business owners and partners in all channels
    • Applies Workers Comp training and knowledge to policy, billing, and audit questions.
    • Voices the customer’s needs and advocates for the customer and their perspective.
  • Participate in ongoing training 
    • Maintains knowledge and familiarity with company policies and procedures through ongoing training.

The Right Stuff

  • A High School Diploma or GED is required. Bachelor's Degree or college coursework preferred.
  • 2+ years of customer service experience required; 1 year call center experience preferred.
  • Intermediate communication skills: able to clearly and professionally communicate with customers via phone and email. 
  • Intermediate problem solving skills to be able to resolve simple problems quickly and effectively with little guidance. Often applies analytical and critical thinking skills within their role.
  • Developed self-direction and responsibility for own tasks, deliverables and timelines.
  • Ability to work in a team environment, develop and sustain collaborative working relationships. Learning to consider the needs of stakeholders and fully commit to a decision made.
  • G-Suite tools, Salesforce, collaboration tools (Slack is preferred).

Base Compensation Range

$18.25$21.50 USD

Compensation & Benefits 
  • Competitive cash compensation
  • A piece of the pie (in the form of equity)
  • Comprehensive health plans
  • Generous PTO
  • Future focused 401k match
  • Generous parental and caregiver leave
  • Our core values are more than just a poster on the wall; they’re tangibly reflected in our work 

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. 

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information 

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.  

Pie Insurance Announces $315 Million Series D Round of Funding

Built In honors Pie in its 2024 Best Places to Work Awards

Pie Insurance Named a Leading Place to Work in Colorado

 

#LI-REMOTE

#BI-REMOTE

Top Skills

Google Suite
Salesforce

What the Team is Saying

Elizabeth
Francesca
The Company
Denver, CO
400 Employees
Remote Workplace
Year Founded: 2017

What We Do

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie.

We leverage technology to transform how small businesses buy and experience commercial insurance. Our intense focus on granular, sophisticated pricing and data-driven customer segmentation allows us to match price with risk accurately across a broad spectrum of small business types.

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Pie Insurance Offices

Remote Workspace

Employees work remotely.

As a remote first company, Pie supports our Pie-oneers in working in a U.S. location that’s best for them. Our Denver, CO office is available for larger team events and is open for local employees to use whenever they want.

Typical time on-site: None
Denver, CO

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