Job Description

We're looking for a Senior UX Writer with experience in complex cloud applications to collaborate with cross-functional teams to design and deliver experiences that make it easy for our customers to make their organizations more secure. The content you’ll write is integral to our industry-leading cybersecurity products.

What You’ll Do

Drive the delivery of effective and engaging content and micro-content that enables users within the Carbon Black Predictive Security Cloud

Collaborate with UX Designers, UX Researchers, Product, Engineering, and other stakeholders to define, design, test, and deliver iterative product solutions

Reduce complexity through clear and concise messaging; articulate rationale for content choices, and iterate on solutions based on feedback and analysis

Work within existing patterns to ensure consistency, adhere to brand voice, and increase user confidence

Evolve content patterns and define new patterns, systems, and continuous delivery methods for in-product user assistance

Mentor UX writers, lead UX Content projects and process improvements, and contribute to the continued development of expertise and efficiency across the team

What You’ll Bring

3-5 years of UX content writing experience, preferably in complex cloud applications

A solid understanding of online user behavior and application development

Ability to influence others and advocate for the customer experience

Ability to understand complex technical ideas quickly

Experience working independently, as well as with distributed, cross-functional teams to deliver iterative solutions and meet a shared goal

Experience translating brand into product and aligning voice and tone across the customer experience

Ability to manage multiple priorities and projects simultaneously

Conversant in current technology and content delivery methodologies

Bachelor's Degree in English, Journalism, Communications, or related discipline

Bonus Points

Experience in the security technology space

Experience with UX design systems and open source frameworks

Experience working with GitHub

Human Computer Interaction certification or Information Sciences coursework

Please include a link to your portfolio or work samples.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​