Technical Writer
Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!
What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless
Challenges You Will Solve
Red Canary builds deep partnerships with security telemetry providers creating incredible outcomes for our customers. You’ll work to ensure a clear and effective explanation of how partner solutions benefit our customers both for internal and external consumption. You will help plan, create, and build internal and user assistance reference documentation. Working with senior members of various teams, you will establish the knowledge base used by all Red Canary teams seeking a greater understanding of our joint solutions with partners.
What You'll Do
- Obtain a deep understanding of products and services to develop comprehensive documentation that meets Red Canary standards.
- You will translate complex product information into simple and engaging content.
- You will write user-friendly content supporting Red Canary Sales and Support functions, as well as evaluate current content while developing goals for improvement.
- Gather and analyze technical and product information from various sources to document new or changing joint solution functionality.
- Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
- Maintain a library of application documentation, cataloging it for internal and/or external use.
What You'll Bring
- Bachelor's degree in a related field of study, preferred;related experience may be considered in lieu of required education.
- 1 year or more of relevant experience.
- Knowledge of technical writing principles, practices, and standards.
- Understanding of desktop publishing tools.
- Experience working in multi-disciplinary design and development teams.
- Experience preparing documentation with minimal input (written or verbal) from subject matter experts, such as design engineers and program managers, to prepare initial drafts and templates.
- Familiarity working with internal teams to obtain an in-depth understanding of product and documentation requirements. Verify content meets applicable standards and is appropriate for its intended audience.
- Prior experience creating and maintaining documentation templates, layout guides, and graphics resources.
- Understanding of internal technical reference documentation, including data libraries, training material, process/procedure guides.
- Knowledge of techniques for reviewing, editing, and formatting business proposals, product management documents, RFP responses, marketing communications, and other organizational documents as requested.
- Someone who can smile, willingly drop everything and help our customers when needed.
Targeted base salary range: $63,000-90,000 (depending on experience) + bonus eligibility and equity.
Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way.
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf
Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.