Technical Writer

| Greater Denver Area

Mersive is a rapidly growing software company in downtown Denver that offers an award-winning wireless collaboration product suite that is transforming how organizations work and learn. We’re seeking a Technical Writer to join our fast-paced marketing team and help scale our product marketing initiatives and processes in support of a growing portfolio of products and features. This person will report to the Director of Product Marketing and will be responsible for executing/managing a range of technical writing and multi-media projects across marketing, sales-enablement, and support functions. The role requires a confident, self-directed worker who can learn quickly, work productively, and collaborate well within marketing and cross-functionally.

Roles and Responsibilities

  • Own execution of product documentation across the full Mersive product suite
  • Map and define needs of end users of product documentation
  • ID best mix of media (copy, photos, video, animations, etc) to convey complex technical concepts simply and work with creative team to deliver the optimal combination of written and visual media
  • Provide product usability feedback to product team to make products easier to use and thus require fewer instructions
  • Write technical blog posts for Mersive company blog and as guest on other partner blogs
  • Post all new content and updates to the Mersive internal wiki, partner, and customer portals
  • Work closely with the content marketing team to translate technical product content to generalized marketing content
  • Manage document version control across platforms
  • Work with support team to identify and create support-specific articles (eg how-tos, FAQs, known issues, etc)
  • Define and implement process for measuring and improving usability of product docs and other technical writing
  • Ensure Mersive’s standards for quality and brand alignment / compliance are met in all writing

Required Qualifications

  • Bachelor’s Degree in English, Marketing, or another related field of study
  • Minimum 2+ years technical writing experience with technology companies
  • Ability to make technical concepts clear and easy to understand
  • Organized with strong attention to detail
  • High integrity and intellectual honesty
  • High self-awareness and respect for others
  • Fast-learner who can become self-directed in a short time
  • Motivates people and holds them accountable
  • Collaborative and team-oriented
  • High comfort with data and logic
  • Exception written and verbal communication skills
  • Strong work ethic / excellent time-management skills
  • Must pass a thorough security background check

Mersive offers competitive compensation and benefits providing choice and flexibility for our employees. Our offerings include:

  • Comprehensive medical, dental and vision plans
  • Generous PTO plan
  • Company paid Life, AD&D, STD and LTD insurance
  • 401(k) retirement savings plan
  • Stocked kitchen with snacks and beverages
  • Collaborative, open and pet friendly work environment
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Location

Our company is in the trendy Rino area with plenty of bars and restaurants. Plus, the office is easy to get to since parking is provided!

What are Mersive Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
100% company paid
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
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