Technical Writer II

| Greater Denver Area | Hybrid
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We are looking for an inquisitive, energetic, user experience-savvy Technical Writer to help users solve problems and adopt our software. As a member of the Documentation team, you will partner with teams across the company to support software releases and optimize content to improve the user experience.

The Technical Writer will be a key contributor in creating and improving user-facing documentation for both providers and consumers across multiple products. You'll execute against the team's content strategy, have the freedom to experiment within your content set, and work with a talented team of writers to share best practices and define team standards.

A successful Technical Writer will:

  • Develop and edit exceptional text and video content using industry standards and company style guides
  • Effectively manage multiple projects simultaneously, triaging and prioritizing with autonomy
  • Dig deep into our products in order to understand user workflows and processes, ensuring content is relevant, compelling, and actionable
  • Collaborate with partner teams to support software releases, preparing stellar support documentation to coincide with the release
  • Work with other Technical Writers and stakeholders across the company to develop and implement content strategies that best serve users of Vertafore products
  • Benchmark Vertafore's content against similar offerings in the software industry, staying on top of the latest technical writing trends and implementing best practices to improve the user experience
  • Analyze business metrics and content interaction data to critically assess content, and make informed content optimization decisions using those data points

Over the past 40 years, Vertafore has advanced the business of insurance by bringing together the best software in the industry to help agencies, carriers, and MGAs run their organizations. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, cut costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore helps our customers deliver exceptional value to their clients with innovative, intuitive, and comprehensive products and services. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law equal employment. Visit http://www.vertafore.com/careers today!

At Vertafore, we value diverse perspectives, perpetual learning, and continuous

improvement. Each day we bring an open mind, a willingness to give and receive feedback,

and a dedication to creating quality user experiences.

Our Product Development teams solve problems with a strong customer focus and

collaborate in an open, inquisitive, and positive manner. As creative technologists, we see

the beauty of humanity in each other and therefore show respect for ourselves and those

around us. This allows us to show up for our team and take risks, knowing it's okay to fail.

We regularly engage in coaching, mentoring, agile ceremonies (like retrospectives), and fun

team activities. We define problems based on user needs, not based on technological

capabilities. We endeavor to do things in new ways that add value to our world.

All of these factors create a Product Development environment that is fun, collaborative, and

innovative. This is highlighted by our quality delivery, happy customers, and diverse, highly

empowered team with career mobility.

Come join us and be part of the action!

Who are you?

You have some solid experience:

  • Bachelor's degree or equivalent experience
  • 3+ years of experience in technical writing with a focus on platforms, software, and workflow applications
  • Experience managing cross-functional content projects in a matrixed environment
  • Proficiency in Microsoft Office products
  • Familiar with content tagging strategies, SEO optimization, and information taxonomy
  • Intermediate HTML and/or XML skills
  • Experience creating and maintaining short-form video content
  • Experience working in an agile software development environment

    Additionally, you:

  • Have astounding written and verbal communication skills
  • Have awesome customer service skills
  • Love finding innovative solutions to problems
  • Are all about collaboration and teamwork
  • Believe that data is your friend
  • Have read everything else here and are really excited about this gig

Experience with the following is preferred:

  • Insurance industry business practices and terminology
  • Madcap Flare
  • TechSmith Camtasia
  • TechSmith Snagit
  • WalkMe
  • Google Analytics

You may need to travel 1-2 times per year to visit other Vertafore locations within the United States. Location visits are usually 2-4 days.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • AWS (Amazon Web Services)Services

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
President's club
Employee awards
Remote work program
Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like while using our offices as a place for collaboration, community, and team buildin
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental insurance
Our dental plan covers $1500 of expenses per person.
Vision insurance
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health insurance
Vertafore offers three different health plans to meet the needs of our employees.
Life insurance
Pet insurance
We offer a Pet Insurance plan through Nationwide.
Wellness programs
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Every year on the second Friday in April, our company shuts down for "Refresh & Recharge Day." It's a day to unplug and get back to what you love outside of work.
Office Perks
Commuter benefits
Company-sponsored outings
Vertafore hosts company outings annually.
Free snacks and drinks
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some meals provided
We provide free breakfast on Mondays and Fridays.
Company-sponsored happy hours
Recreational clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available
Personal development training

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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