Technical Editor at Red Canary

| Remote
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Why You Matter
Red Canary is recognized for providing some of the most practical, educational, and high quality content in the security industry. You are critical in helping us uphold that reputation. As an editor, producer, and writer for the customer security operations teams, you will produce high quality content with a consistent style and voice that sets the standard in the industry.
Your security operations peers are filled with stories from our customers, how others can learn from our research, and how every security team can better defend themselves. You will gather information and tell their stories through a variety of mediums and channels including the Red Canary software product, technical documentation, blog, etc.

What You'll Do

  • Edit and format software documentation and product help guides for the Support team 
  • Edit and format technical reports and documents for the Intelligence and Research teams 
  • Translate technical jargon into plain speak
  • Reformat documents into various styles and languages such as Markdown and HTML
  • Repurpose existing assets into new materials to extend their reach and impact
  • Remain up-to-date with the cyber security landscape—including competitors, influencers, and trends—pitching ideas and content for further research

Who You Are

  • 2+ years of editorial, writing, and/or documentation experience 
  • Degree or equivalent experience in English, Journalism, Communications, Computer Science, or a related field
  • Familiarity with various formatting styles, and a willingness to learn more 
  • Ability to understand the technical details of product features and capabilities to create narratives that engage prospects and customers and facilitate conversations
  • Can translate highly technical concepts into compelling narratives using plain language
  • Proactive with the flexibility to work independently as well as collaboratively

Preferred Qualifications:

  • Experience working directly with or on technical teams
  • Ability to thrive in a fast-paced environment
  • Familiarity with a wide variety of information security concepts
  • Experience with editing and publishing content in multiple formats including Markdown, YAML, and HTML

Additional benefits of working at Red Canary include:

  • Exceptional healthcare and dental coverage including fully paid premiums.
  • Unlimited vacation
  • 401k and flex-spending accounts
  • Fitness, phone & internet, and discretionary stipends

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We are in the heart of Downtown Denver one block from Union Station. We provide an RTD pass and you have access to 100's of restaurants and events.

An Insider's view of Red Canary

What's something quirky about your company?

There’s a thing we do at Red Canary called BEASTMODE. On a quarterly basis, everyone comes to Denver and we spend three intense days together.The reason it’s called BEASTMODE is that in the very early days of the company, we’d spend endless hours in a single room, fueled by ample amounts of caffeine, building a company of which we could be proud.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

What makes someone successful on your team?

Providing such an exceptional level of support and care that our customers renew and expand their commitment to partnering with us. I hope that the Red Canary level of post-sale support becomes the model our competitors and partners are chasing.

Stacie

VP, Customer Care

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What’s the vibe like in the office?

I am most proud of the fact that the culture of the team has not only stayed in tact, but has matured and elevated, despite the rapid growth. Senior team members constantly go out of their way to ensure that new CSEs are welcomed, growing, and set up for success. Success is rooted in team dynamics and culture.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Vacation & Time Off Benefits
Generous PTO
Red Canary offers Flexible Time Off for vacation time as well as sick time and other leave benefits.
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Colorado Athletic Club membership / fitness budget. Mobile phone stipend. Discretionary budget. Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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