Sr. Technical Writer

| Greater Denver Area
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Sr. Technical Writer, Denver, CO

We’re looking for a Sr. Technical Writer to help ensure our customers are able to effectively use and understand our product offerings. You’ll produce high-quality documentation for both technical and non-technical audiences that helps users get the most out of our products. You’ll work closely with Product Marketing, Product Management, and Development to gather relevant information to create and update user guides, API reference guides, release notes, videos, and more.


The ideal candidate will have proven technical writing experience for enterprise software companies. You’re a pro at making complex ideas, concepts, and tasks understandable to diverse audiences. You are able to become an expert on how our products work and propose new ways to provide users with information on product capabilities. You can manage multiple projects and ensure timely completion of deliverables.


We provide a fast-paced, innovative, and casual environment designed to broaden a candidate’s professional experiences while promoting self-confidence, accomplishment, and career development.

REPORTS TO:  Sr. Manager, Product Marketing


Position Responsibilities

  • Create, design, organize, and maintain technical documentation for developer and end user audiences such as how to/quick start guides, release notes, REST API and SDK documentation, and code samples.
  • Establish framework for content architecture and develop templates to standardize documentation.
  • Develop internal processes and communications cadence with other teams to ensure timely content creation, and to validate documentation for accuracy, clarity, consistency, and overall quality.
  • Assist with project to implement new documentation publishing tool and update existing online knowledge base.
  • Propose and implement innovative methods to enhance user learning experience.
  • Other duties as assigned.



  • Bachelor’s degree in related field
  • Software industry knowledge preferred  

Expertise & Experience:

  • Must have at least 5-7 years’ experience with creating end user technical and training documentation for software companies
  • Strong understanding of cloud-based technology and how it works
  • A broad understanding of programming languages and the ability to read and write code samples in at least one language
  • Strong writing and editorial skills
  • Experience with a variety of desktop and cloud publishing tools including text and graphic editors, web page and wiki editors, and online help authoring tools
  • Experience with structured content, XML, HTML, Markdown
  • Demonstrated project management skills and program management experience


  • Team player
  • Strong written and communication skills
  • Ability to understand complex technical concepts and clearly communicate them via documentation
  • Desire and ability to learn new technologies quickly
  • Detail oriented, able to multi-task and work under strict and changing deadlines
  • Prioritizes and drives short term, long term and immediate needs
  • Proficient with MS Office, Webex Teams (or other internal collaboration software,) JIRA, Confluence, Camtasia (or other video creation software), and Microsoft OneDrive
  • Assertive—completely comfortable asking questions and requesting information
  • Effectively interacts with a wide range of personality types and working styles
  • Works well independently with minimal supervision
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • SalesforceLead Gen


We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

An Insider's view of IntelePeer

How would you describe the company’s work-life balance?

At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!


Digital Marketing Specialist

What's the biggest problem your team is solving?

My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.


Sr. Manager, Product

How has your career grown since starting at the company?

IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.


Sr. Manager, Sales Development

How do you empower your team to be more creative?

We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. It is equally important for us to reward employees who achieve big things as it is to have an environment where team members are not penalized for making mistakes when they are learning and trying something new


Chief Marketing Officer

What are some things you learned at the company?

What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.


Chief Software Architect

What are IntelePeer Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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