Senior Technical Writer at Vertafore

| Greater Denver Area
Sorry, this job was removed at 11:20 a.m. (MST) on Friday, October 15, 2021
Find out who's hiring in Colorado.
See all Content jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

We are looking for a driven and enthusiastic Sr. Technical Writer to oversee multiple complex technical writing projects. As a member of the Documentation & Product Launch team, the Sr. Technical Writer will partner with teams across the company to support software releases by writing excellent release notes and optimizing content to improve the user experience.

The Sr. Technical Writer will be a leader in creating and improving user-facing documentation for both providers and consumers across multiple products. The Sr. Technical Writer will execute against the team's content strategy, have the freedom to develop content set, and work with a talented team of writers to share best practices and define team standards. This individual will be a trusted partner across product teams and will be responsible for managing multiple scopes of work.

Responsibilities:
Essential job functions included but are not limited to the following:

  • Be a leader of the Technical Launch team, helping to organize requests and tasks
  • Collaborate with product teams to support software launches, preparing stellar release notes to coincide with the product launch
  • Develop and edit exceptional text using industry standards and company style guides
  • Effectively manage multiple projects simultaneously, triaging and prioritizing with autonomy
  • Dig deep into our products to understand user workflows and processes, ensuring content is relevant, compelling, and actionable
  • Work with other Technical Writers and stakeholders across the company to develop and implement content strategies that best serve users of Vertafore products
  • Benchmark Vertafore's content against similar offerings in the software industry, staying on top of the latest technical writing trends and implementing best practices to improve the user experience
  • Analyze business metrics and content interaction data to critically assess content, and make informed content optimization decisions using those data points
  • Continually find opportunities to improve best practices, developing suggestions for solutions and working with stakeholders to gain approval
  • Configure tools such as WalkMe and identify opportunities to enhance the user experience

Qualifications:

  •  Bachelor's degree or equivalent experience
  • 2+ years of experience in technical writing with a focus on platforms, software, and workflow applications (preferred)
  • Experience managing cross-functional projects in a matrixed environment
  • Ability to manage multiple timelines and deadlines
  • Proficiency in Microsoft Office products
  • Familiarity with content tagging strategies, SEO optimization, and information taxonomy
  • Intermediate HTML and/or XML skills
  • Experience creating and maintaining short-form video content
  • Experience working in an agile software development environment
  • Astounding written and verbal communication skills
  • Excellent customer service skills
  • Innovative problem-solving skills
  • Demonstrated ability to collaborate and work effectively with multiple teams

Experience with the following is preferred:

  • Insurance industry business practices and terminology
  • Madcap Flare
  • WalkMe
  • Pendo
  • Rally
  • Sharepoint
  • Microsoft Visual Studio
  • Adobe Acrobat
  • Google Analytics
  • TechSmith Camtasia
  • TechSmith Snagit

Additional Requirements and Details: 

  • Travel required up to 10% of the time
  • Ability to work remotely with a stable internet connection on an as-needed basis
  • Located and working from an office location (when required)*
  • Occasional lifting and/or moving up to 10 pounds
  • Frequent repetitive hand and arm movements required to operate a computer
  • Specific vision abilities required by this job include close vision (working on a computer, etc.)
  • Frequent sitting and/or standing
    *Our offices are currently closed due to COVID-19 and are scheduled to re-open in 2022
 
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

More Jobs at Vertafore58 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Denver
Product
new
Denver
Product
new
Denver
Design + UX
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Operations
new
Remote
Developer
new
Denver
Operations
new
Denver
Design + UX
new
Denver
Data + Analytics
new
Denver
Operations
new
Denver
Developer
new
Denver
Product
new
Denver
Developer
new
Denver
HR + Recruiting
new
Denver
Developer
new
Denver
Sales
new
Remote
Data + Analytics
new
Remote
Project Mgmt
new
Denver
Data + Analytics
new
Denver
Developer
new
Remote
Developer
new
Denver
Operations
new
Denver
Marketing
new
Denver
Operations
new
Denver
Marketing
new
Denver
Developer
new
Denver
Product
new
Remote
Developer
new
Denver
Operations
new
Denver
Developer
new
Denver
HR + Recruiting
new
Denver
Data + Analytics
new
Denver
Finance
new
Denver
Developer
new
Remote
Developer
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Developer
new
Denver
Product
new
Denver
Content
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Vertafore's full profileSee more Vertafore jobs