Senior Manager, Content Strategy at Guild Education

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This is a remote role, which can sit in any of the following 22 states: AZ, CO, CA, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NY, NJ, OR, PA, TN, TX, WA, WI. Please only apply if you are able to live and work full-time in one of the states listed above.

Guild is hiring for a Senior Manager, Content Strategy to drive the future of knowledge management across the company. We are looking for someone to build scalable, effective content solutions that enable our internal teams to find what they need when they need it to better serve our clients. 

As a member of the Training & QA team, you will oversee content strategy and create clear frameworks with deliverables across multiple projects, managing the efforts end-to-end. This includes everything from analyzing current tools and content gaps to developing roadmaps and new processes that align with broader business objectives. You will manage and develop a team of content writers and implement standards for many others who play a part in content writing. 

The role requires exceptional leadership skills, agility, and a strategic approach to finding solutions to drive desired business outcomes. You must be able to effectively partner with multiple cross-functional teams and leaders to lead the charge in developing ways to maximize scalability, quality control and innovative content development.

As a Senior Manager, Content Strategy, you will:

  • Drive the internal content strategy efforts across the company’s student facing teams. 
  • Assess the effectiveness of current knowledge management tools and processes.
  • Gain buy-in from cross-functional leaders on advised processes and frameworks by clearly showing a tie to business objectives. 
  • Develop scalable workflows, deliverables, and governance plans that keep the team nimble in a culture that moves fast and iterates quickly. 
  • Manage and facilitate procedures for gathering, storing, organizing, sharing and optimizing content across the company’s student facing teams. 
  • Collaborate with the Training & QA team to ensure cohesion between knowledge resources and learning solutions.  
  • Lead, grow, and develop a content team through performance management and coaching. Provide content direction and reviews while managing workloads.
  • Implement standards and templates that teach content writers to communicate complex information clearly, concisely, and accurately. 
  • Identify opportunities and iterate continuously to maximize the effectiveness and adoption of our knowledge management systems.

You are a strong fit for this role if you have:

  • 7+ years experience in a content strategy or related field.
  • 3+ years managing people and large-scale knowledge management projects.
  • Demonstrated ability to work cross-functionally across multiple levels, influencing others to build alignment and streamlined processes that drive business goals. 
  • Excellent problem solving and project management skills for systems, processes, and tools: Ability to identify a problem, ideate on potential solutions, build data-backed recommendations, engage a broad set of stakeholders to get work done, and deliver a solution consistent with those recommendations.
  • Strong interpersonal skills: Ability to build and maintain strong relationships with senior stakeholders and communicate effectively while under pressure - balancing confidence, humility and diplomacy.
  • Exceptional writing and editing skills with a balance of detail-oriented execution and big picture thinking. 
  • Learning mindset: Desire to learn, grow, and evolve in a fast-paced environment. 
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications.  Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $115,000 - $130,000, as well as company stock options. 

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)

  • Access to a 401k to help save for your future

  • 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge

  • 8 days of fully-paid sick leave, so that you can take the time to heal and or recover 
  • Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, sick leave, employer-sponsored life insurance, and fertility care benefits.

  • Well-rounded wellness benefits including gym/fitness stipend and access to free and low cost mental health resources and support services

  • Education benefits and tuition assistance to help your future development and growth

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Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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