Senior Content Writer at BombBomb

| Colorado Springs
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 Who we are...

Connecting people in a more meaningful way is not just what BombBomb’s software delivers - it’s what drives our teams every day. Through simple, personal video, we aim to Rehumanize communication. Our team is resourceful and intelligent. Competitive and collaborative. Fun-loving and tenacious. We’re close-knit and love adding new talent to the mix. If you are seeking a dynamic workplace and new challenges, we want to hear from you!

Who we're looking for...

The Senior Content Writer is responsible for creating, editing, and managing quality, professional, and timely content in support of the company’s Customer Success initiatives. This individual has ownership of BombBomb’s Customer Success writing content, processes, and execution. They reside over our knowledge base, community, in-app messaging, post sale nurture campaigns, thought leadership, ticketing tool content, and more. They’ll partner closely with department leaders to create a vision for how CS content channels are used to drive and maintain brand messaging, technical accuracy, and the “Voice” of BombBomb throughout the customer journey. Doing these things creates clarity, direction, and support for our customers to be successful.

What you will do...

  • Lead CS content development. Partner with CS Leaders once per month to gather feedback on how we can optimize current and create new content. Develop content within an agreed upon time frame.
  • Be the gatekeeper for CS content by reviewing requested changes and making decisions on if it will be implemented in an agreed upon time frame.
  • Build and manage the customer knowledge base by creating new and updating existing content as reviewed by your supervisor. 
  • Analyze and optimize CS content performance. Set and achieve monthly and quarterly goals for customer traffic and engagement per channel. 
  • Participate in crisis communication/management needs during business or operational incidents as needed.
  • Develop, influence, and review cross-departmental content where requested, with the ability to evaluate, synthesize and incorporate ideas and feedback from multiple stakeholders. Check all copy for spelling, grammar, diction, consistency, accuracy, etc.
  • Work with the Product department to develop content for new and existing products and features. Contribute to UX writing, maintain consistency of brand “voice” throughout all areas.
  • Create original content meant to influence, inspire, and assist both customers and other entities in the Customer Success/SaaS industry. Create one thought leadership piece each month.
  • Establish and achieve SMART goals every quarter with your supervisor that yields quantifiable results around building, sustaining, and improving the business and your own personal development. Show progress of every goal in each 1:1.

How you'll do it...

Embody BombBomb’s core values: Relationships, Fun, Humility, Flexibility and Service

  • Communication - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email. 
  • Listening Skills - Lets others speak and seeks to understand their viewpoints
  • Persuasion - Able to convince others to pursue a course of action
  • Attention to detail - Does not let important details slip through the cracks or derail a project. 
  • Strategic thinking/visioning - Able to see and communicate the big picture in an inspiring way.
  • Intelligence - Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information. 
  • Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. 
  • Enthusiasm - Exhibits passion and excitement over work. Has a can-do attitude.

Our ideal candidate will be or have...

  • 3-5 years of professional writing experience
  • Familiarity with help center tools, such as Zendesk or other CRMs
  • Ability to partner cross functionally with internal teams
  • Proven track record crafting voice and tone
  • Immaculate attention to detail
  • Ability to successfully plan, organize, implement and monitor projects simultaneously to meet project deadlines
  • Excellent communication skills with outstanding proficiency in grammatical, writing and editorial capabilities

NOTE: Please supply a link with prior writing samples with your application in the 'Portfolio' section

BombBomb Benefits Package Includes...

  • Excellent Medical, Dental and Vision Benefits for you and your family (2 PPO + HSA option)
  • Flexible PTO program
  • 7 paid holidays
  • 401k Plan with employer match
  • Monthly company-catered lunch
  • Fun workplace: happy hour every Friday and company game room
  • Annual Education/Development for your career growth 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • SalesforceCRM
    • MarketoLead Gen


BombBomb is in the heart of downtown Colorado Springs. We are in walking distance of great food, drinks, and entertainment - with amazing views!

An Insider's view of BombBomb

What’s the vibe like in the office?

The vibe at BombBomb is high energy and fun! Since our company is growing rapidly, employees are highly motivated and driven. One of our core values is fun, and that's just what we do all day long! Whether it's through our work or a game of ping pong, the office is always full of life.


Senior Sales Development Representative

What projects are you most excited about?

The projects that excite me most are ones that involve creative problem solving and collaboration with other people. I work with a ton of talented people and they are always willing to help me out and answer my questions, if I am improving, the team is improving. I’m constantly learning new skills because of the people around me.


Email Designer

What makes someone successful on your team?

A good sense of humor! Helping clients all day is one of the best parts of my job, but sometimes we need to let off some steam. You can always tell you're walking by Customer Success by the laughter and camaraderie.

Relationships and fun are two of the core values of BombBomb, and my team is a shining example of both.


Customer Success Associate

What is your vision for the company?

We’re on a mission to rehumanize how you communicate. Most business communication is done through outdated, plain-text email. BombBomb changes that by making it easy to record, send, and track videos with the tools you use every day. If you want to help us and our customers rehumanize the planet, BombBomb would love to have you.


VP, Partnerships

How would you describe the company’s work-life balance?

Work-life balance is something that is taken very seriously among my team here at BombBomb. I am encouraged often to not burn myself out and to find my own pace. Leadership is aware of how important mental health is and how it drastically improves happiness in the workplace. At BombBomb, your family always comes first.


Deliverability Anaylst

What are BombBomb Perks + Benefits

BombBomb Benefits Overview

BombBomb offers health / dental / vision insurance, flexible PTO and paid holidays, a 401k plan with company match, Short / Long term disability, and company paid life insurance. There are countless perks, including company sponsored lunch on BombBomb Friday, great beers on tap, professional development opportunities, and paid volunteer time.

Volunteer in local community
BombBomb sets aside philanthropic paid time off for every employee to volunteer to support causes they are passionate about.
Partners with Nonprofits
BombBomb has established partnerships with Non-profits in our local community, such as Mary's Home and Springs Rescue Mission.
Friends outside of work
Eat lunch together
Intracompany committees
BombBomb has the People Team with 3 pillars - Values in Action, Diversity & Inclusion, and Fun & Events. Participation is on a volunteer basis that rotates. This team fosters and builds the culture!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

Additional Perks + Benefits

Fridays are the bomb at BombBomb! We enjoy lunch as a team every Friday and celebrate newcomers and people living out the core values. The winner gets two weeks in the corner (truly) Awesome Office. There is a walking/biking trail just steps away from our office and you can be IN the mountains within 15 minutes. The million dollar views of Pikes Peak keep us inspired and energized. We're always learning and growing so lunch-n-learns are common - we discuss everything from how to be an authentic leader to the magic of a true Customer Success experience and selling like a boss. Also, #HACKWEEK is legit and our developers wow us every time with their innovative creations.

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