BetterCloud
BetterCloud is the market leader for SaaS Operations, enabling IT professionals to maximize their operational agility.
New York, NY
Remote

Senior API Technical Writer

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BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero touch workflows, thousands of forward-thinking organizations like Walmart, Oscar Health and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management.

Headquartered in New York City, with a product and engineering office in Atlanta, GA, as well as innovation hubs & remote talent across the U.S., BetterCloud has raised $187 million to date.

BetterCloud is seeking an enterprising individual to join the Engineering team as a Senior Technical Writer, focusing on our internal and external technical documentation, including developers’ guides and detailed API documentation. If you are eager to learn, want to accomplish challenging goals, and thrive in a work-hard/play-hard environment then this is the position for you!

About You:

  • Experience in a writing or lead writing role
  • Proven ability to work with developers and write for a developer audience
  • Understanding of OpenAPI, GraphQL, gRPC, and Async APIs
  • Experience writing documentation for APIs, SDKs, components, and tools
  • Ability to develop SDKs and write code snippets in multiple languages is a plus

What You'll Do:

  • Design, develop & deliver documentation for the BetterCloud APIs 
  • Develop content re-use and single-sourcing strategies
  • Help evaluate and select tools and technologies for portal publishing
  • Provide feedback on API standards and consistency between API designs
  • Gather feedback from customers, internal and external, to improve our documentation

What We Offer:

  • Competitive base salary
  • Full benefits package
  • Stock Options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

#LI-Remote

#BI-Remote

In accordance with applicable law, the following represents BetterCloud’s reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary Range: $120,000 - $150,000

Overview of BetterCloud Benefits:

  • Health benefits package (including medical, dental, vision) 
  • Flexible spending accounts
  • PTO (sick leave, parental leave, vacation benefits)
  • Employee Assistance Program
  • Mental Health Resources
  • Stock Options
  • 401k
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What are BetterCloud Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Chocolate Rain, Rainbow Mafia,CurryCloud, Women of BetterCloud & Juice
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

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