Process Content Manager - Denver

| Greater Denver Area
Sorry, this job was removed at 11:58 a.m. (MST) on Wednesday, January 15, 2020
Find out who's hiring in Greater Denver Area.
See all Content jobs in Greater Denver Area
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Job Title: Process/Content Manager


We are looking for an individual with experience in contact center operations with background in analyzing and determining training needs and problems. This position will be responsible for developing, administering and implementing all training programs in accordance with DispatchHealth initiatives and strategies. Conducts special courses designed for training selected groups of employees.

DispatchHealth provides right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services to a patient’s home, office or location of need. With a call, click or tap of an app, patients get a skilled medical team at their door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

DispatchHealth:

Vision:

  • Create the most advanced and complete in-home care model in the world


Mission:

  • Provide patient-centered care through the power of technology, convenience, and service.

Values:

  • World-class customer service and quality
  • Work hard while having fun
  • Drive innovation
  • Work collaboratively
  • Always do what is right for our patients
  • Focus on the continuum of care
  • Give back to our community
  • Create a diverse and inclusive work environment

Practicing “The Dispatch Way”:

  • Courageous advocates for patients and each other.
  • Clinical innovation with quality and safety top of mind.
  • Providing exceptional care by meeting people where they are.

You may be a match if:

  • You enjoy bringing challenging, complex, and detailed clinical concepts to a wide variety of audiences.
  • Multi-tasking comes naturally, you enjoy having multiple top priorities and you are able to keep relevant stakeholders updated as necessary.
  • You enjoy figuring out the value and importance of concepts, why it matters for the end user and how best to present it.
  • You have a customer service focus.
  • You have a background incorporating clinical scenarios, clinical instruction concepts.
  • You know how to accept opinionated feedback and dig into the real message.
  • Bachelor's degree or equivalent practical experience.
  • 1 year of relevant experience, such as product documentation, online publishing, and development of educational materials.

Minimum Qualifications:

  • Bachelor's Degree with 2-5 years of call center operations experience and/or training required, or an equivalent combination of education and experience
  • 1 year of technical writing experience
  • Previous Management experience
  • Proficient knowledge of Microsoft Office Suite
  • Ability to adapt training to all levels of experience as well as incorporating various training tools to develop knowledge and productive employees while in training and once released to their respective department(s)
  • Demonstrated strong interpersonal communication, active listening, motivational and facilitation skills
  • Proven experience with creating presentations
  • Demonstrated proficient performance management and effective coaching techniques
  • Proven flexibility to manage last minute training requests or changes
  • Developed problem solving skills and the ability to focus attention on details

Preferred Qualifications:

  • Medical Contact Center experience

Job Responsibilities:

  • Consults with Operational and Clinical leadership in assessing and meeting specific training needs.
  • Develops/Conducts training including both group facilitation as well as individual coaching to mitigate skill gaps.
  • Conducts needs analyses for beginning to intermediate complexity training projects.
  • Evaluates data and organizational needs to identify learning and development issues. Works with the department management to design and implement improvements.
  • Designs curriculum for beginning to intermediate complexity including Level 3 evaluations.
  • Consults with business partners to improve learning outcomes.
  • Creates, maintains, and manages small to medium training project plans.
  • Designs and maintains course curriculum and skill checks.
  • Manages the learning environment for classroom setup, systems setup, course materials, media, and on-line learning.

Benefits

  • Career advancement opportunities
  • Be part of something new, exciting and progressive
  • Healthcare benefits and 401k provided with full-time employment
  • Flexible schedule

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

RiNo is "Where Art Is Made" in Denver and you can always finds something new and exciting to check out around the neighborhood.

Similar Jobs

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about DispatchHealthFind similar jobs