Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

As Zoom’s Global Architect team grows, we are looking for a Content & Creative Technical Writer who is responsible for creative problem solving for all of Zoom’s technical sellers. In Zoom’s competitive market, agile content creation is crucial to sellers abilities’ to win deals and quickly fill any gaps. 

We value a background in content and design to be successful in Zoom’s rapid, results-focused work environment. The right candidate will apply creative skills to solve sales problems alongside a team of technical architects. 

Responsibilities

• Technical Content Creation: Manage the scope and creation for internal and external-facing technical sales assets. Work with solutions engineering, leadership, and interlock teams to identify content gaps. Create polished, professional content and templates to fill these gaps across multiple mediums and formats such as video, print, digital, and email. 

• Sales Communications: Identify what information that is valuable to the solution engineer team, and determine the best format, channel, and strategy to convey that information for maximum visibility and retention. 

• Technical Design: Create and manage aesthetically-pleasing visuals and standards for technical sales teams to use in documents, architectural and protocol flow diagrams, and presentations. Break down highly technical concepts into explainable combinations of written text and supporting visuals. 

• Develop visual branding and application across multiple channels

• Prepare communications for distribution so technical sellers can accurately and efficiently convey content and appropriate messaging to their customers and prospects

• Works both independently and collaboratively with cross-functional teams while communicating project timelines to team members

• Helps scale the team through new ideas for content, processes, etc. 

• Create documentation, organization, and clarity around what content is available to the sales org, to help reps find the right content and use it to engage prospects at the right time

Requirements

• 5+ years in a Technical Sales Enablement, Technical writing, Marketing, or a Creative field

• BS/BA degree preferred but not required

• Has strong analytical and problem-solving skills, self-motivated, personable, with strong attention to detail

• Ability to distill complex asks into clear, elegant, and focused messaging.

• Proficiency with Adobe Creative Suite or equivalent, particularly Illustrator and Photoshop

• Experience developing and applying visual branding to content

• Experience with Figma, Guru, or Confluence a plus, but not required 

• Experience copywriting to create compelling narratives

• A track record of problem-solving without having all the answers 

• Experience with Marketing or Sales Enablement a plus

• Instructional design/training experience a plus, but not required

• Video editing experience a plus, but not required

• SaaS Collaboration experience preferred 

Assessment

Please be prepared to share your portfolio/body of work. 

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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