Manager, Technical Documentation
Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral, our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We're the #1 global cloud-based, communications provider, growing at more than 30% annually and we're looking for team members with an entrepreneurial spark!
RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.
Job Type: Full-time, Exempt | Location: Denver, CO
Job Description:
We are looking for creative, collaborative leaders that thrive in a fast-paced, cutting-edge environment. At RingCentral, we are building a culture of engagement and user adoption that supports an optimized product and service experience regardless of how our customers choose to interact.
The Technical Documentation Manager is defining and delivering RingCentral's next-generation of online content to meet and exceed the demands of RingCentral's continued rapid growth as the cloud business communications market leader. This strategic leader will help RingCentral blaze new trails in the online space connecting happy customers with well-documented solutions.
Primary job duties including designing and managing an open, comprehensive and structured strategy for all RingCentral customer content delivery. Providing leadership for content governance efforts to include guidance and coordination across platforms, content developers, endpoints, and product lines. Oversee a rigorous and consistent approach that harmonizes resources, eliminates duplicity, and delivers content in a rapid, high-quality manner.
Direct coordination with Product Management, Marketing, User Experience & Engineering teams on product releases, updates, go-to-market and notification activities. Ownership of content activity assignment and quality assurance; manage accountability across Learning/Training, Web, Knowledge Management and Technical Documentation teams
Responsibilities:
- Lead a team of technical writers to deliver dynamic, customer-facing user guides, technical documentation, and related materials
- Design and own information architecture for all content types including schema, taxonomy, navigation, and tagging
- Implement authoring strategy to include: platform, tools, standards, policies, objectives, workflows and voice
- Lead cross-organizational governance model for tagging, formatting, style guide adherence, priorities, major projects, etc.
- Define and coordinate go-to-market (GTM) and engagement strategy for all new content generation, across every product post-sale channel
- Partner on localization efforts including machine translation practice/XTM, alignment with a corporate localization strategy
- Consult and advise on content collaboration strategies such as Knowledge-Centered Support (KCS), user community, etc.
- Coordination with Learning Team on all multimedia content development efforts including integrations (i.e., Videos), cross-references to learning/LMS and SCORM materials, content placement and new content notifications
Qualifications:
- 3-5 years of technical writing and/or information architecture background
- 2-3 years of leading a team of content strategists and writers
- 3-5 years of experience working with cloud-based, open-source, scalable, high availability, CMS platforms such as Adobe, Contentful, etc.
- Knowledge of content structures and schemas, taxonomies and modern tagging strategies.
- Familiarity with digital asset management principles, content portability, and un-coupled user experiences
- A Bachelor's degree in technical writing, journalism, or similar field. Equivalent experience is also accepted
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that is committed to workplace diversity.