Responsible for representing Customer Operations with new Content business initiatives and new supporting technologies to be adopted by Content Operations and Demand Insight Operations. Responsible for managing subject matter experts in the development and optimization of new data systems supporting Content Operations and Demand Insight Operations, and for managing the transition of Content Operations Production team to new supporting data systems.Key Responsibilities

• Collaborate cross-functionally with the business to operationalize new Content initiatives, such as Content process automation, PDM Redevelopment, MDM/Informatica, CIDS
• Directs and oversees daily production functions of the Demand Insights Operations subteam to achieve business objectives and optimize processes.
• Oversees requirements and implementation for all data systems relating to development and refinement of Content Operations and Demand Insights.
• Ensure throughput and quality performance of Demand Insights offshore team to meet SLAs; Drive continued optimization of offshore operations performance.

Key Duties

• Manages Content and MDM/Informatica subject matter experts, and Demand Insights Operations staff
• Ensure timely and appropriate responses and resolutions to Demand Insights customer support cases and inquiries.
• Collaborates cross-functionally with the business to define OKRs
• People Management:
  • Develops staff skills to meet business needs; manages under-performers
• Ensure the team's understanding of, and focus on, OKRs. Drives the team to achieve OKRs where feasible.
  • Performs annual staff performance and compensation review

Key Competencies

• Excellent project and time management skills
• Strong analytical and problem-solving skills
• Excellent written and verbal skills

Required Education, Certifications, and Experience

• BA/BS degree in relevant area or equivalent experience
• 7+ years experience managing a group/team
• 7+ years industry related experience

Preferred Qualifications

• Proficiency with common productivity apps
• Knowledge of Med/Surg Content data
• Experience with Ataccama or similar Data Management Platform

Key Differentiators

• Strong healthcare related background
• Proven experience in shaping and driving technological and process change

Estimated Salary range for this position: $90,825 - $127,050The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies, and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/GHX: It's the way you do business in healthcareGlobal Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 800 people worldwide. Our corporate headquarters is in Louisville, Colorado, just outside of Denver, with additional offices in Europe, Chicago, Illinois, and Omaha, Nebraska.DisclaimerGlobal Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated. #LI-REMOTE