Manager, Content and Insight at Western Union (Greater Denver Area, CO)

| Greater Denver Area
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Manager, Content and Insight – Denver, Colorado

Do you have a passion for storytelling? Do you enjoy working with researchers and data scientists to unlock actionable insights? Do you believe that the private sector can be a force for good in the world? Are you excited by an opportunity to join a high-performing team working for a global leading company? Join Western Union as a Manager, Content and Insight!

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen

Better is enabled by trust and respect

This role, reporting into the Head of External Affairs and Public Impact, will lead efforts to create compelling content and insights that engage stakeholders and position Western Union as a thought leader. This includes drafting bylines, speeches, and other related content for executives, working with internal data and analytics team and external vendors to identify, gather and position compelling data-driven insights, identifying external research that aligns or enhances content, and collaborating with the communications teams and public policy on dissemination strategies.

In this role you will actively challenge the status quo around content development and champion new uses of data/insights. This includes being accountable for the planning and development of thought leadership, knowledge management of existing and new content, identifying new channels to reach broadest set of influencers and stakeholders, and evaluating and improving dissemination strategies.

You will oversee large scale initiatives and research projects, taking into consideration the needs and interests of key external stakeholders and customers along with an eye towards broader corporate opportunities.

For this role you will be skilled in creating great content and able to discern what will be most compelling to a given audience. This includes being able to consume qualitative and quantitative data to identify compelling trends and insights. You will be a self-motivated, quick learner who also has success working collaboratively and is able to balance and prioritize needs of multiple stakeholders, while managing to deadlines. You will be naturally curious about corporate social responsibility, financial inclusion, tech for good and data science for social impact and passionate about the role the private sector can play as a force for good in society.

You will need 5-7 years of experience in marketing, public relations, market research and/or corporate communications, notably writing executive-level content (speeches, bylines, messages, etc). Experience working in a think tank, government or NGO focused on migration, foreign affairs or social impact issues preferred. Bachelor Degree in communications, foreign affairs, economics or related field required, Masters degree a plus.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

#LI-JS4

Annual base salary gross: $81,201-143,043. The base salary range represents the anticipated low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, to name just a few! To view more details of our benefits, visit us here: https://mywubenefits.com/

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • JSONLanguages
    • COBOLLanguages

Location

WUHQ, located in the heart of the Denver Tech Center, offers stunning views, modern amenities, and access to nearby shops, restaurants & light rail.

An Insider's view of Western Union

What's something quirky about your company?

As a #WULeader, I value our diversity. Through inclusive action, I’ve joined our Pune band, pride parades & theatre to understand employee & customer experience. With global teams, I’ve danced w/interns, cooked, learned words in other languages, dressed in local celebration attire, climbed a mountain & a rock wall & visited the wonders of the world

Shannon

Head of People Strategy

How do you empower your team to be more creative?

“I think the most creative ideas come from unexpected places. I encourage my team to invite someone new from a completely different area of the organization to our meetings. And I encourage my team to jump into each other’s team meetings. It is always amazing to see the new insights and connections that come from a fresh perspective.”

Shelly

President, Product and Platform

What are Western Union Perks + Benefits

Western Union Benefits Overview

Our dedicated employees innovate every day to help customers and partners move money. In turn, we do our best to offer competitive salaries and benefits based on individual needs and life priorities. Our “Global Total Rewards Program” aims to support the health and well-being of our employees and their families, including domestic partners. We review benchmarking information annually to help inform any changes or additions to our benefits programs.

The following global benefits are generally* available to all full-time employees:

• Medical Benefits - Traditional medical / hospitalization plans or allowances to pay for medical expenses incurred by employees and their dependents.
• Paid Time Off - Employees are entitled to various forms of paid leaves that may include paid time off, sick, maternity, paternity, caregiver, or military leaves.
• Global Recognition and Rewards Program - Our Bravo! Recognition program gives employees real-time appreciation (and points for gifts) from managers & colleagues for significant contributions to the organization.
• Employee Assistance Program – Counseling, legal, and other professional services are made available for our employees.
• Risk Insurance Benefits - Various forms of insurance (life, disability, accidental death & dismemberment) are available in all countries either as traditional insurance policies or allowances.
• WU Scholarship Program - Employees can apply for a college scholarship of $2,500 for their children.
• Global Adoption Assistance - For employees looking to adopt children, we reimburse up to $10,000 per adoption for eligible expenses.
• Business Travel Assistance and Insurance - We provide an international business travel accident policy for employees traveling on authorized company business.
• Discounted Fees on Money Transfers - Employees are eligible for discounted fees on a variety of Western Union money transfer services.
• Employee Wellness - We provide access to the Headspace app and Tutor.com to help support employees’ mental health and work-life balance.

While these benefits are available globally, in most of our office locations, there are even more benefits to enjoy! Feel free to connect with our Talent Acquisition team to learn more about specific benefits for your country and role.

Culture
Volunteer in local community
Partners with Nonprofits
Through our WU Foundation, we partner with various non-profit organizations.
Eat lunch together
Intracompany committees
We have the following empowerment teams that help promote Diversity, Equity & Inclusion: LGBTQ+, Sustainability, Leadership and Development.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
WUHQ is located right off the light rail, making it more convenient for QU employees to commute to and from work.
Company Outings
As part of our sponsorship with the Denver Nuggets and other local teams, employees get to enjoy team outings at games and concerts.
Stocked Kitchen
Happy Hours
Parking
Parking is available for Denver HQ and DTC employees.
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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