Knowledge Management Specialist

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Evolve is a hospitality company with a mission of making vacation rental easy for everyone. Thanks to an unapologetic passion for hospitality, we now support over 14,000 properties in over 700 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Why this role

Evolve is looking for a Knowledge Management Specialist to join our rapidly growing team and help enable teammate success by ensuring the right knowledge is getting to the right people at the right time and in the right ways. The Knowledge Management Specialist will work across all teams in the organization to develop and organize materials for continuous learning opportunities for all Evolvers, with a specific focus on customer-facing teams. In this role you will develop standards and templates for internal knowledge documentation and be a stakeholder in the content management processes. As a part of Evolve’s Learning & Development department, you’ll have the opportunity to collaborate with other learning professionals and cross-functional partners across the business to amplify the potential of every Evolver. 

This is an exciting role for someone with experience launching and administering knowledge management systems and solutions in a rapidly scaling environment. You will get to experience a variety of different learning mediums and projects throughout the organization, while developing and implementing innovative, creative, and effective ways to strategically capture and share knowledge, leverage good practices, and improve the effectiveness of learning programs. 

What you’ll do

  • Document and share learning and knowledge resources, ensuring that the right knowledge is getting to the right people at the right time (and in the right way)
  • Scope and implement lasting knowledge management solutions to enable customer-facing teams across the business
  • Support change management and adoption of new customer-facing policies and procedures by identifying relevant existing resources, involving key stakeholders, and consulting on roll out plans and enablement strategy
  • Conduct consultative needs assessments with customer-facing leaders and teams to identify gaps that could be filled with new and/or revised processes and/or knowledge resources
  • Work with customer-facing teams to ensure all SOPs (standard operating procedures) are maintained and kept up to date in a rapidly changing environment
  • Partner with subject matter experts to enable ongoing knowledge management best practices (e.g. auditing, updating, and organizing SOPs)
  • Audit knowledge resources and SOPs for quality, accuracy and effectiveness
  • Collaborate cross-functionally to develop training materials that support company-wide and team-specific learning modules
  • Create and evolve knowledge management user experience (UX) to best support learner needs
  • Ensure all knowledge resources and templates are created and maintained in alignment with Evolve brand standards
  • Identify and curate relevant learning & development Intranet content
  • Think outside the box – identify and share more creative, efficient and effective ways to engage audiences and facilitate knowledge sharing and collaboration
  • Get things done in a rapidly changing and growing environment, ensuring that quality work is delivered on time

What makes you a great fit

  • 5+ years of relevant knowledge management or organizational learning experience required; learning and training experience in hospitality, travel, or highly seasonal roles preferred 
  • Experience launching and/or administering a knowledge management system from the ground up; content management platform experience a plus
  • Proven success bringing order to chaos, streamlining knowledge resources and processes with a clear sense of learner needs and knowledge management best practices
  • Excellent writing, interpersonal, and oral communication skills with proven ability to write, edit and organize thoughts in a clear, concise and well-organized manner
  • Exceptional attention to detail with the ability to thrive in a fast-paced and dynamic environment, demonstrating a sense of urgency and ownership
  • Skilled at pulling information from multiple sources and organizing for easy access
  • Ability to adapt to change and make necessary recommendations 
  • Ability to work both independently and within a team-oriented environment
  • Believe in and embody our 10 Core Values

Location 

Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office or a hybrid of both! We're currently all working remotely and will be opening up the office in September for our in office and hybrid options.

Total Rewards at Evolve

At Evolve, we care for our teammates by supporting their physical, mental, and financial wellbeing through a comprehensive Total Rewards Program. 

  • Industry competitive pay, including equity in the company for all Evolvers
  • Health insurance package options that include 100% employer paid HDHP plan and two PPO plan options for you and your dependents
  • Employer-paid dental, and vision, for you and your qualified dependents 
  • Paid life insurance, short-term disability, and long-term disability coverage
  • 401(k) with a 4% match that vests immediately
  • PTO, sick days, and paid Parental Leave
  • Rich learning and development program for Evolvers

But wait, there’s more… optional benefits offered include commuter benefits, pet insurance and travel perks. 

For this role our salary range is $58,000 to $69,000, depending on relevant experience

About Us

Opportunity: Our leadership and management teams are dedicated to creating meaningful learning and growth opportunities for all Evolvers, as well as providing clear expectations and continuous feedback.

Community: It’s easy to make friends at Evolve. We support maintaining a strong community through our teammate-led groups focused on learning, inclusion, environmental wellness, and more. 

Transparency: Every month, our leadership team shares how the company is performing, explaining where we’re headed next, and recognizing team members for jobs well done. 

Values: They mean more to Evolve than just bullets on a page, they drive our daily decisions and impact how we work as a hospitality company. 

  • Earn It
  • Build Loyalty One Interaction at a Time
  • Communicate Often, Honestly & Directly
  • Embrace Change
  • Stay Hungry & Humble
  • Care
  • Be Efficient
  • Take Risks
  • Learn Every Day
  • Have Some Fun Along the Way

Which value sounds the most like you?

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Location

Our office is located in Downtown Denver surrounded by the best the city has to offer. With our flexible remote work policy, our teammates are free to work in person in our Colorado space or remotely from home in 48 approved states.

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