Knowledge Center Content Administrator
Church Community Builder is a company with a purpose - We help churches grow disciples. We do that by creating world-class software and partnering with churches to engage people and make an impact on the world. With over 16 years in the industry, Church Community Builder is a trusted partner to over 4,000 churches and growing.
Our culture is professionally casual, where we all work hard and play hard together. You will serve alongside some of the best teammates in the industry who exhibit integrity, respect, and fun. We value our culture and our relationships and provide unique opportunities like staff retreats, company meals, and weekly Q&A session with the CEO to develop a close-knit team atmosphere. We look for people who love solving problems, love to engage in possibilities, and are hungry for results. If you have these qualities and are passionate about changing the world, we'd love to meet you!
What you will do:
Effectively extend knowledge to current customers, prospective customers, and associates through a self-service support strategy to drive satisfaction, efficiency, and cost savings.
Collaborate with product marketing, marketing team lead, and software design to ensure consistent voice, copy & UX/UI within the Knowledge Center.
Solicit feedback from Customer Success, Sales, and Product Management to improve and implement Knowledge Center tools and resources.
Effectively engage with customers in user groups, beta groups, and cases to gain additional insights and drive continuous and effective improvement efforts.
Manage the current knowledge management practices as well as design new knowledge distribution policies and drive effective utilization of new practices
What you will bring:
2+ years of experience with Church Community Builder software required.
Strong negotiation skills and ability to effectively negotiate with internal partners and manage people resources.
Excellent grasp of standard American English grammar and punctuation rules required.
Superior written, verbal, and interpersonal skills required. Must be able to translate data and present
complex ideas in an easily understandable way.
Ability to engage others and use a data-based approach to help persuade leadership and associates towards alignment and agreement.
Strong attention to detail required.
Proven ability to work collaboratively and to develop, deliver, and implement sound, actionable, and insightful recommendations that meet requirements and exceed expectations
Understanding of market research and analysis techniques. Solid understanding of reporting
methods for content.
Ability to explain the results to non-technical decision-makers in an actual
business (non-academic) setting.
Two years’ relevant experience with digital video editing software preferred
What you will get:
- Comprehensive health insurance
- Vision and Dental insurance
- 401K matching
- Profit Sharing
- Paid Time Off
- Company-paid staff retreats
- In-house workout facility
- Twice a month All Staff breakfasts or lunches
- James 1:27 - up to 5 consecutive paid days to serve widows, orphans or vulnerable single-parent homes
FLSA Status: Non-Exempt
Physical Demands and Work Environment
The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. The facility is a normal office environment with a variation of temperature and lighting.
Church Community Builder reserves the right to review and change all role descriptions, at its sole discretion, and to notify the respective associate accordingly