Director of Clinical Education at DispatchHealth

| Greater Denver Area
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About Us:

DispatchHealth is the leading provider of mobile, high-acuity healthcare services in the United States. DispatchHealth has created an integrated, high-value delivery solution that provides exceptional care in the home through technology, convenience and service. The organization focuses on the Quadruple Aim of enhanced patient experience, improved health outcomes, lowering healthcare costs, and superb provider experience. Our vision is to create the most advanced and complete in-home care model in the world. Our innovative model allows our emergency medicine trained clinicians to provide definitive care in the home to treat common to complex injuries and illnesses. We provide whole person care by facilitating timely follow up and care coordination. Our providers love working at DispatchHealth because of the high-quality care they can provide, the value of the delivery model and the appreciation from our patients.

Job Summary:

DispatchHealth is searching for a Director of Education & Clinical Excellence. This position works with the clinical leadership team, as part of the Clinical Center of Excellence, to enhance, develop, and oversee educational programs to improve clinical competencies and knowledge base for our clinical staff. Training and empowering our providers with resources and evidenced-based learning opportunities translates to exceptional patient care delivery through our unique and innovative care delivery model. This role will help define standards and scope of practice, evaluate competencies, and develop training programs to ensure our interprofessional teams are optimally prepared to excel in innovative roles and function at the top of their scope. The Director of Education & Clinical Excellence will champion continuous learning, collaborate to develop the vision for a robust, evidenced-based curricula, provide our teams with standardized orientation and continuing education opportunities and create objective and measurable goals for their team that align with the strategic initiatives of the organization.

The Director of Education & Clinical Excellence will work closely and collaborate with all areas of the organization that impact clinical care delivery. This role is integral to the creation and organization of clinical education and content development for multiple service lines and multidisciplinary teams through a shared services model.

This leadership role is for someone who is process oriented, organized, innovative, and has a passion for learning, teaching and advancing knowledge of clinicians. The Director of Education & Clinical Excellence will also be responsible for the creation of education and training for new care delivery models such as tele-presentation, bedside ultrasound, and future technological enhancements to care delivery. Over time, the Director of Education & Clinical Excellence Operations will develop and be responsible for a team of Advanced Practice Providers, DispatchHealth Medical Technicians and other medical staff, whose primary focus is to improve the foundation of knowledge and ensure practice consistency throughout the organization.

DispatchHealth is one of the few organizations in healthcare that achieves the quadruple aim of improving outcomes, improving experiences for patients and providers, and lowering costs. You will be part of a team that strives every day to meet these goals.

Responsibilities:

  • Champion continuous learning and work collaboratively with clinical leadership to develop a robust clinical education program
  • Develop and oversee educational programs to evaluate and improve clinical competencies, knowledge base and skill development for our entire clinical staff
  • Define standards and develop training programs to ensure our interprofessional teams are optimally prepared to excel and function at the top of their scope
  • Create and optimize scalable solutions for training, onboarding, continuing education and advancing clinical competencies for all service lines
  • Create objective and measurable goals for their team that align with the strategic initiatives of the organization
  • Works collaboratively with Quality and Safety team, CARE team, Product and Dev, RCM, and clinical operations leadership
  • Empower our providers with resources and evidenced-based learning opportunities to ensure quality, evidenced-based and meaningful care is delivered that aligns with The DispatchWay

Requirements:

  • Advanced Practice degree- NP, PA or CNS preferred
  • Prior director-level experience and background in education and teaching
  • Clinical expertise in acute and emergency care delivery
  • Strong written and verbal communication skills
  • Excellent computer skills and familiarity with Learning Management Systems
  • Ability to work independently and collaborate with teams
  • 2+ years of Leadership experience

Benefits:

  • Career growth and development
  • Opportunity to help define and contribute to the Clinical Center of Excellence
  • Change leader
  • Collaborative relationships across the organization

Practicing The DispatchWay:

  • Courageous advocates for patients and each other.
  • Clinical innovation with quality and safety top of mind.
  • Providing exceptional care by meeting people where they are.

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail

Location

RiNo is "Where Art Is Made" in Denver and you can always finds something new and exciting to check out around the neighborhood.

An Insider's view of DispatchHealth

What's the biggest problem your team is solving?

We want to transform healthcare through technology, convenience, and service. The tech team aims to build for scale, use tech to deliver care to patients where and how they need it, and design products and platforms that improve clinical outcomes as well as the experience for providers and patients.

Erica Law

Head of Tech Talent

How has your career grown since starting at the company?

I started as a manager and am now an organizational leader responsible for our entire IT department. Dispatch Health gives employees the tools and resources to be successful while also providing the flexibility for individual’s to grow and forge their own path. I’ve been supported immensely in my personal/career development and couldn’t be happier!

Larry Bullins

Head of Information Technology

What unique initiatives do you have that encourage innovation?

I love watching DispatchHealth employees work together to improve how patients access great care. As we continue to transform and expand rapidly, staying enthusiastic and focused on our core purpose will help us continue to innovate and transform the healthcare industry.

Mark Prather

CEO

What are DispatchHealth Perks + Benefits

DispatchHealth Benefits Overview

- Remote first team
- Unlimited PTO
- Competitive pay
- Career ladders in place
- Biweekly all hands

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
We use structured interviewing for all of our technical roles to reduce bias in the interview process
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DispatchHealth offers you a choice of two Health Flexible Spending Accounts (Healthcare or Limited Purpose) and a Dependent Care Flexible Spending Account.
Disability Insurance
Dispatch Health provides STD coverage at no cost to you. LTD coverage provides income when you have been disabled for 90 days. Your benefit is 60% of your monthly earnings, up to $10,000 per month.
Dental Benefits
Dispatch Health offers competitive benefits designed to provide high quality dental care.
Vision Benefits
Dispatch Health offers competitive benefits designed to provide high quality vision care.
Health Insurance Benefits
DispatchHealth offers you a choice of 4 plans: Two (2) HDHP Plans (HSA Open Access Plus and HSA Choice Open Access Plus) and two (2) PPOs (OAP Mid and OAP Choice Plans).
Life Insurance
DispatchHealth provides basic life insurance of $25,000 at no cost to you. Beneficiaries receive a lump sum payment if you die while employed by DispatchHealth. AD&D & Voluntary Life are provided.
Pet Insurance
Wellness Programs
Onsite Gym
Free gym access & the most unique healthcare culture in Denver
Team workouts
Mental Health Benefits
DispatchHealth Free internal resources -Employee Assistance Program -Calm App Mental Health Resources from Cigna -Cerebral -Meru -Ginger -Talkspace
Retirement & Stock Options Benefits
401(K)
Company established 401k retirement plan in partnership with Vanguard
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
DispatchHealth provides monthly Happy Hours at local establishments
Parking
Open parking for all employees at no cost
Pet Friendly
DispatchHealth supports a pet friendly atmosphere.
Home Office Stipend for Remote Employees
We will send you 2 monitors, a mouse, and keyboard for your home office
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We aim for our benefits to assess the whole person from financial wellness, to health and learning programs. As a growing company our benefits will continue to expand and improve.

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