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Content Writer - Customer Use Cases

| Greater Denver Area
  • Overview:

     

    As a Technical Content Writer within Customer Success at Alteryx, you'll be responsible for developing detailed case studies for how Alteryx customers leverage the platform to drive actionable insights. The development process will include interviewing customers, writing content, developing diagrams as necessary and performing content reviews. You'd also work alongside teams across the company to understand customer use cases, assimilate feedback, and communicate highly technical information in a concise and easy-to-understand manner. 

     

    Position Details:

    • Understand customer solution and Alteryx usage
    • Develop and conduct an interview process to gather relevant use case details
    • Lead customer content reviews
    • Solicit and implement feedback from the Customer Success team and subject matter experts
    • Set personal timelines and schedules to accommodate shifting priorities

     

    Who You Are:

    • Passionate about working with cutting-edge technology and desire to work within the analytics space
    • Live & breathe writing. Feels comfortable taking both a narrative, story-telling approach as well as an expository approach
    • Passionate about working with customers and comfortable interviewing them to understand their experience. Ideally, can speak to an analyst persona and understand technical jargon
    • Entrepreneurial spirit - can drive own success and be resourceful

     

    Qualifications:

    • 2+ years of relevant work experience in technical writing, product documentation, or instructional design, preferably in a cloud-based enterprise software company
    • Experience working within the BI/analytics space highly preferred.
    • Expertise with content authoring software and familiarity with source control tools
    • Strong written and verbal communication skills 
    • Enjoys collaborating and innovating with team members and development teams
    • Ability to translate technical information into language that is easily understood by an end-user
    • Comfortable working in a fast-paced, growing environment
    • Innovative and motivated to improve current team and organizational processes 
    • Familiarity with agile processes and ceremonies
    • Travel up to 15-20% will be required.
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • LithiumCMS
    • SalesforceCRM
    • OutlookEmail
    • MarketoLead Gen

Location

Right at the entrance to the Interlocken Technology Park, our office is easily accessible from Denver and Boulder, and offers views of the mountains.

What are Alteryx, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Fresh fruit deliveries to our offices. Wellness reimbursement program. Volunteer Time Off.

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