Content Manager/Copy Editor Internship

| Greater Boulder Area

We’re a rapidly-growing, fast-paced SaaS company based in Boulder, Colorado. Our brand new, modern, open-concept office is located just off 36 and Foothills Parkway and houses some of the smartest and hardest working people not only in the industry but, in the tech space. At our core, we’re a software company, but our people make the difference.

Who we are

We’re a tight-knit group with a “work hard, play hard” mentality. We love dogs (we’re a dog-friendly office!), skiing, hiking, and getting active outside in our amazing surroundings (we’re pretty big on work-life balance).

We love office socializing, sporadic in-depth conversations, and have the utmost respect for one another. We also appreciate a cold beer from our in-office kegs or venturing over to Upslope brewery just down the street.

Today we have over 500 clients worldwide and boast a 97% customer retention rate. With the energy of a startup, but the stability of an established business, we’re shaking up the contact center industry and are looking for smart, hard-working yet fun people to take us to the next level.

We’re looking for people who:

Are flexible and open - You may have a certain title, but you might be pulled into brainstorms or asked to help in areas outside your usual wheelhouse. We work in small teams and it’s an all hands on deck environment.

Share ideas - Even if this is your first role in the SaaS world, you bring a unique perspective to the table. Don’t hold back! We look to individuals to share ideas and take ownership of tasks. This isn’t a show-up and punch the clock kind of place.

Ask questions - SaaS can be a confusing world and we’re an innovative place, constantly pushing our technology and features to do more. Learning the technology and the why or why not behind it is important for every member of the company.  

About the role: Provides support to documentation team. Ensures content is error-free and follows style guidelines. Assists with formatting, uploading, and organizing content into content management system. Maintains and refines system processes. Assists in creation of content and media. This is a paid position with flexible hours (10-20 hrs) for the duration of a semester (or beyond, if all parties agree)

In this role, you get:

  • Valuable skills and training in the editorial field
  • Valuable skills and training around the processes involved in creating and maintaining a comprehensive, multifaceted knowledge base

  • First-hand experience in content management, creation, and delivery

  • First-hand experience for the tech industry and a software-as a-service business

  • Mentorship tailored to you’re goals and needs

  • Résumé bragging rights :)

Duties and Responsibilities

  • Copy editing all documentation: Identifying and correcting any errors in spelling/grammar/etc, maintaining voice and style guidelines

  • Content editing to best of knowledge

  • Rewriting documentation as needed and able

  • Fact-checking to ensure names, dates, setting information, screenshot depictions, etc. are all correctly represented

  • Content management: Maintaining organized files of all content, maintaining system processes 

  • Refining and documenting content management and editorial processes

  • Regular reviews with managing editor on completed tasks

  • Weekly 1:1s to ensure successful, unhindered progress

Required Qualifications

  • Strong writing, editing, and proofreading skills

  • Excellent oral and written communication skills

  • Time management skills with the capability to meet deadlines and effectively prioritize

  • Keen attention to detail

  • Experience with Google Suite and other publishing tools

  • 1+ years of proven working experience in an editor role (not required but bonus)

  • 2+ years of college in one of the following or related fields: journalism, communication, marketing (not required but bonus)

Application Process: Please apply by submitting your resume & a cover letter. In your cover letter describe some of your greatest “pet peeves” when editing someone else’s writing. This can be short and sweet. Additionally, please submit some examples of previous written work. Submissions without this simple little anecdote will be passed to the back.

We look forward to hearing from you!

The Connect First Crew

Connect First is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • Google AnalyticsAnalytics

Location

2545 Central Ave., Boulder, CO 80301

An Insider's view of Connect First

How would you describe the company’s work-life balance?

Connect first understands that we are people outside of work! They offer employees a lot of flexibility and understanding when it comes to personal lives.

Alex

HR Admin

What kinds of technical challenges do you and your team face?

We deal with a variety of technical challenges, including: basic configuration questions about the proprietary software; SIP and Telephony analysis and troubleshooting; understanding of networking concepts and common issues... We also assist our customers with these technologies, to have the best experience possible with our Could-Based Platform.

Andy

Technical Solutions Manager

What makes someone successful on your team?

Following the process that was laid out by our fearless leader! If you follow the steps that he teaches for the sales process, it works and helps with the closing part of the deal. We focus on the customer's needs and not just getting the contract signed. We make sure to help each company with their unique needs in order to help reach their goals!

Christina

Sales Manager

What unique initiatives do you have that encourage innovation?

There’s a sense of freedom to take chances and calculated risks, start initiatives, optimize, and do things differently. If you’re going to fail, fail fast and move on. We’re constantly learning what works, what can be improved and what we need to abandon. It’s an inspiring and freeing way to work that cultivates innovation and amazing results.

Leah

Digital Copywriter

How has your career grown since starting at the company?

My initial role was responsible for customer and technical support with the ability to learn more technical skill set as I worked. I have been fortunate enough to receive support and opportunities to allow me to take on the role of Test Engineer. Now I work on software testing, with the frequent ability to contribute in other technical areas!

Emily

Test Engineer

What are Connect First Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Healthcare is a necessity to take care of you and your family. Here we like to make it easy by paying up to 100% of your health insurance….And yes we have vision and dental too!
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
UNLIMITED VACATION Yes we said it – unlimited vacation. We believe that playing hard helps you work hard.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
Some Meals Provided
Every Wednesday we get together and eat at no charge to the employees.
Happy Hours
Parking
Pet Friendly
It’s common to see a four-legged friend roaming the halls of Connect First. The CF Crew would be incomplete if it wasn’t for our fuzzy companions.
Fitness Subsidies
Every employee gets a wellness allowance! Sitting at a desk all day is hard on your body, so we like to pay for ways to take care of it!
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Connect First is full of friendly people! From Nerf guns to beer to birthday parties, we support each other as well as our customer support team helps customers. FREE LUNCHES Every Wednesday we get together and eat at no charge to the employees. Doesn’t that sound delicious?

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