We’re a rapidly-growing, fast-paced SaaS company based in Boulder, Colorado. Our brand new, modern, open-concept office is located just off 36 and Foothills Parkway and houses some of the smartest and hardest working people not only in the industry but, in the tech space. At our core, we’re a software company, but our people make the difference.

Who we are

We’re a tight-knit group with a “work hard, play hard” mentality. We love dogs (we’re a dog-friendly office!), skiing, hiking, and getting active outside in our amazing surroundings (we’re pretty big on work-life balance).

We love office socializing, sporadic in-depth conversations, and have the utmost respect for one another. We also appreciate a cold beer from our in-office kegs or venturing over to Upslope brewery just down the street.

Today we have over 500 clients worldwide and boast a 97% customer retention rate. With the energy of a startup, but the stability of an established business, we’re shaking up the contact center industry and are looking for smart, hard-working yet fun people to take us to the next level.

We’re looking for people who:

Are flexible and open - You may have a certain title, but you might be pulled into brainstorms or asked to help in areas outside your usual wheelhouse. We work in small teams and it’s an all hands on deck environment.

Share ideas - Even if this is your first role in the SaaS world, you bring a unique perspective to the table. Don’t hold back! We look to individuals to share ideas and take ownership of tasks. This isn’t a show-up and punch the clock kind of place.

Ask questions - SaaS can be a confusing world and we’re an innovative place, constantly pushing our technology and features to do more. Learning the technology and the why or why not behind it is important for every member of the company.  

About the role: Provides support to documentation team. Ensures content is error-free and follows style guidelines. Assists with formatting, uploading, and organizing content into content management system. Maintains and refines system processes. Assists in creation of content and media. This is a paid position with flexible hours (10-20 hrs) for the duration of a semester (or beyond, if all parties agree)

In this role, you get:

• Valuable skills and training in the editorial field

• Valuable skills and training around the processes involved in creating and maintaining a comprehensive, multifaceted knowledge base

• First-hand experience in content management, creation, and delivery

• First-hand experience for the tech industry and a software-as a-service business

• Mentorship tailored to you’re goals and needs

• Résumé bragging rights :)

Duties and Responsibilities

• Copy editing all documentation: Identifying and correcting any errors in spelling/grammar/etc, maintaining voice and style guidelines

• Content editing to best of knowledge

• Rewriting documentation as needed and able

• Fact-checking to ensure names, dates, setting information, screenshot depictions, etc. are all correctly represented

• Content management: Maintaining organized files of all content, maintaining system processes 

• Refining and documenting content management and editorial processes

• Regular reviews with managing editor on completed tasks

• Weekly 1:1s to ensure successful, unhindered progress

Required Qualifications

• Strong writing, editing, and proofreading skills

• Excellent oral and written communication skills

• Time management skills with the capability to meet deadlines and effectively prioritize

• Keen attention to detail

• Experience with Google Suite and other publishing tools

• 1+ years of proven working experience in an editor role (not required but bonus)

• 2+ years of college in one of the following or related fields: journalism, communication, marketing (not required but bonus)

Application Process: Please apply by submitting your resume & a cover letter. In your cover letter describe some of your greatest “pet peeves” when editing someone else’s writing. This can be short and sweet. Additionally, please submit some examples of previous written work. Submissions without this simple little anecdote will be passed to the back.

We look forward to hearing from you!

The Connect First Crew

Connect First is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.