Compliance Administrator - SRE

| Greater Denver Area

Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We're the #1 global cloud-based, communications provider, growing at more than 30% annually and we're looking for team-members with an entrepreneurial spark!

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

RingCentral is the largest and fastest-growing pure-play provider in this space, with a market capitalization of over $6 billion. With +$600 million run rate, RingCentral is projected to reach $1billion by 2020. Examples of Wall Street analyst quotes post Q3 earnings:

  • Craig Hallum:"Predictably Exceptional Results – We've Come To Expect Nothing Less."
  • Deutsche Bank:"Executing like a Well-Oiled Machine."
  • Jeffries:"Firing On All Cylinders."
  • Northland:"As UCaaS Market Evolves, RNG Excels"

Job Description:

The SRE Compliance Administrator contributes to the strategic objectives of Site Reliability Engineering and the Network Operations Center by managing internal process documentation, training, and filing external reports to government regulators. This is a Denver, CO based technical position focusing on support internal business processes of Network Operations Center (NOC).

Responsibilities:

  • Write easy-to-read and easy-to-find use case-based documentation
  • Write about technical concepts and SRE business processes
  • Create project plans, maintain schedules for specific projects, and communicate documentation status to SRE Tools Project Manager
  • Develop workflows to improve current processes
  • Manage SRE team process documentation, identify gaps in processes and provide innovative suggestions to improve documentation repositories
  • Edit and audit documentation for completeness, style, and accuracy to ensure it reflects RingCentral's commitment to quality
  • Lead RingCentral's change management process by leading a weekly meeting and reviewing all upcoming changes with cross-functional teams
  • Assist business analyst with user acceptance testing and release documentation as needed
  • Provide requested reports for SOC and ISO audits

Qualifications:

  • 2 - 3 years of experience as a business processes technical writer
  • BA/MA/BS/MS (engineering, humanities, social sciences)
  • Excellent analytical and written communication skills
  • Able to stay focused on priorities even as conflicting requests for work flow in
  • Strong critical thinking skills and a passion for asking questions.
  • Ability to quickly learn technical information
  • Ability to meet deadlines and help others meet them
  • Ability to multitask, prioritize, and develop schedules
  • Help develop and fine-tune documentation processes
  • Understand the company requirements and incorporates them into the documentation
  • Understand main ideas of ITIL and 24x7 IT production support
  • Ability to successfully working independently and part of a team
  • Excellent editing skills
  • Experience with PowerPoint, Google Docs, Confluence, LucidChart, Aha! and JIRA

Desired Skills:

  • Russian language competency
  • Interest or skills in instructional design or training

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that is committed to workplace diversity.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Open Door Policy
Diversity
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team Workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match Charitable Contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company-Sponsored Family Events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and Learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from Within
Customized Development Tracks
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