Duda, Inc.
Duda is the leading web design platform for all companies that offer web design services
Louisville, CO

Community Manager at Duda, Inc.

| Greater Boulder Area
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WHO WE ARE LOOKING FOR

We are launching a Community and Customer Advocacy Program to drive growth, product expertise, and brand awareness within our customer base and beyond. We are looking for a Community Manager to help launch and manage all aspects of our new Community Program. The goal is to create a vibrant, engaged community that provides mutual support, inspiration, and insight to and between global web professionals. Our vision is that members of this community use our products more efficiently, grow their own businesses more successfully, and serve their customers more professionally.

The Community Manager will join the Education team and work closely with support, marketing, product, and Customer Success on the roll-out of this highly strategic project.

The Community Manager will be responsible for evaluating platforms, moderating and creating content, keeping topics and discussions organized and relevant, engaging with our users, and maintaining a positive and engaging atmosphere within the community. The Community Manager will partner with external influencers, experts, and industry leaders to act as a public advocate of Duda. Additionally, they will work closely with Duda experts and community members to create meaningful connections and collaborate towards solutions.

If you have experience building and managing community forums and customer advocacy programs and you thrive in a dynamic, customer-centric organization then we would love to hear from you!

WHAT YOU WILL DO
  • Lead the implementation and launch of Duda’s first Community Platform
  • Collaborate across teams on the implementation and launch of Duda’s first Community Platform
  • Act as the voice of the community via daily moderation and engagement within Duda forums
  • Escalate member feedback as well as conversations that require further support
  • Make new members feel welcome and start threads meant to spur engagement
  • Ensure community guidelines are being adhered to and address situations where they are not
  • Monitor posts and ensure they are in the right category and tagged appropriately
  • Assist with managing the experience and certification pipeline for our Certified Duda Experts
  • Act as a liaison between marketing, product, and engineering to assist in the alignment of messaging, content, and product updates
  • Define and manage MVP Program
  • Measure and report on KPIs related to the program
  • Other duties as assigned
WHO YOU ARE
  • 3-5 years of experience in the SaaS Industry and previous relevant experience in community moderation and content creation
  • Excellent written and verbal communication skills
  • Creative, resourceful, and solid at time management
  • Experience building relationships with community influencers, comfortable pitching new ideas and keeping an eye out for partnerships that create value for everyone
  • Ability to identify and track community ROI and performance metrics
  • Be an evangelist who will use data and customer success to drive internal commitment and business transformation
  • Bachelor’s degree in a related field or equivalent experience required
Who We Are and What We Do

Duda is the leading web design platform for professionals. We serve all types of customers, from freelancers to digital agencies, all the way up to the largest hosting companies and SaaS platforms in the world!

Every Duda website is automatically optimized for Google PageSpeed and great out-of-the-box SEO - today, there are over 18M websites that are built by Duda’s platform, and counting.

Duda has partnered with some of the industry's biggest players, including TripAdvisor, GoDaddy, Thryv, Hibu, Tailor-Brands, Italiaonline, 1&1, Sensis, and many more!

Duda has received numerous awards and accolades, including being named PC Mag’s Editor’s Choice award four years in a row (2017-2020), CNET Best for Building a Customized Experience Award 2020, and G2 Crowd’s Awards for Best Support for Summer 2020, Leader for Website Builders, and #1 overall in “Results” and “Implementation.”

Duda was founded by Itai Sadan and Amir Glatt in 2009 and now has almost 200 employees across 4 global offices: Tel-Aviv, Palo Alto, Colorado and Brazil.

WHAT WE OFFER

  • A supportive, agile and creative work environment with rock star colleagues! 
  • Competitive compensation, on-going recognition, and most of all, a chance to learn, contribute and develop your skills.
  • Opportunity to join an explosive industry, a successful and growing organization and an unmatched leadership team, passionate about their employees!
  • Top-tier health benefits, 401(k), an education reimbursement fund, Udemy Learning Platform, unlimited PTO/vacation, and dedicated weekly work-from-home days
  • Most of all we will give you fun, enthusiasm, support, a passion for healthy living, and never a dull moment!

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. When meeting the requirements, the minimum of what you can expect for this position is $70,000. The actual offer will vary depending on the candidate's skills and competencies.

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Where we are

Duda is located in historic downtown Louisville. Our brand new office is within walking distance to many local coffee shops, restaurants, and bars.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • DomoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe CCDesign
    • After EffectsDesign
    • StorybookDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • DudaCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • HubSpotEmail
    • AdwordsLead Gen
    • FacebookLead Gen
    • LinkedinLead Gen
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What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

Culture
Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Duda has a DEI Taskforce that is re-elected every six months-year that helps manage and decide on diversity training and speakers.
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Duda's People Team ensures that hiring procedures are free from biases related to a candidate's age, race, gender, religion, sexual orientation, and other personal characteristics.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Duda donates $5,000/qtr to employee chosen nonprofits in the areas of equality, diversity, and social good. Duda offers a company match, up to $200/year, for each employee's individual donations.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on Fridays as well as Work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Lunch is provided 3 days a week
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fido is welcome
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500 reimbursement for continuing education.

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

An Insider's view of Duda, Inc.

How would you describe the company’s work-life balance?

Duda encourages employees to take PTO regularly to avoid burnout. We also have mental health webinars and a website with tips for working from home!

Adrian

Technical Support Engineer

How do you collaborate with other teams in the company?

One way my team collaborates with other teams at Duda is by hosting monthly workshops where we highlight expert areas from around the company. It’s a great way to provide our clients with a deeper look into what we are building here at Duda. As a company, we’re all open to any ideas that drive us forward and that’s clear by the way we communicate.

Erin

Strategic Account Manager

How does the company support your career growth?

People own their own destiny and take full ownership over their roles. It's easy to see the direct impact of your actions.

Adam

VP Sales North America

How do your team's ideas influence the company's direction?

Duda really values the opinions of our users, and our Account Management team proves to be of huge value in understanding and communicating those needs. Our opinions are sought out for projects large and small, giving us not only insight on new things coming but the ability to help guide our company vision keeping our customers at the forefront.

Liz

Director of Strategic Account Management

What makes someone successful on your team?

We solve new problems daily and what makes someone successful on my team is a love of learning new things, the ability to work well within an awesome group of people, and a desire to be a reliable source of information to others including our users.

Michelle

Technical Support Engineer

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