Community Manager at LogRhythm

| Greater Boulder Area
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Community Engagement Manager    

Opportunity: 

LogRhythm is a world leader in NextGen Security Information and Event Management (SIEM), empowering organizations to successfully reduce risk by rapidly detecting, responding to and neutralizing damaging cyberthreats. Our platform combines user and entity behavior analytics (UEBA), network traffic and behavior analytics (NTBA) and security automation & orchestration (SAO) in a single end-to-end solution. Among other accolades, LogRhythm is positioned as a Leader in Gartner’s SIEM Magic Quadrant. Our corporate HQ is based in Boulder, CO with offices in Maidenhead UK, Dubai, Australia, Singapore, Germany and The Netherlands.

 LogRhythm is seeking a Community Engagement Manager to join our team in Boulder, CO. The Community Engagement Manager plays a critical role in championing community-wide knowledge sharing, so that information, know-how, and experience related to LogRhythm’s products and services are effectively mobilized amongst our employees, partners, and customer community to support the on the job performance of our innovative community of passionate and highly-technical network security engineers. This is an opportunity to further your community management expertise with a recognized leader in the hyper-growth, fast evolving security intelligence domain.  

 Responsibilities  

 Community Management: 

  • "Create the weather" for the online forums and provide the enthusiasm and leadership to keep internal and external participants motivated and engaged. 
  • Compose forum topics, compose direct messages, read and reply to posts as needed, quickly identify and block any bad actors, and in general stay on top of all forum communication. 
  • Work closely with the Partner Enablement, Product, and Marketing teams to drive traffic to the forums and increase measurable participation in ways that provide actionable insight. 
  • Own and drive key engagement metrics and overall success of engagement initiatives.
  • Compose surveys, polls, questionnaires to engage the forum audience and collect feedback and ideas and share the results and recommendations with stakeholders and decisions-makers. 
  • Identify trends or recurring issues or needs and develop and implement strategies to address these. 
  • Expand reach through various mediums and channels: video, audio, social, external communities, conferences, other offline events

Event Management: 

  • Support and participate in various LUG (LogRhythm User Group) events. 
  • Host “Ask-the-Expert” style events to connect community members to LogRhythm’s subject matter experts.
  • Plan, host, record, and share webinars and livestreams. 

Multimedia Content Creation: 

  • Lead the development and marketing of engaging multimedia assets such as video interviews, podcasts, marketing collateral, infographics, job aides, etc. aligned to community needs. 

Technology Ownership: 

  • Conceptualize the community management ecosystem and enabling technologies. 
  • Administrate and develop our online community platform (Lithium) and xAPI features of our Learning Management System (Saba).  

Marketing & Communications: 

  • Collaborate closely with our internal MarComs staff to create ongoing promotional campaigns via multiple communications channels/vehicles to drive community awareness and engagement.    

Qualifications   

Education: 

  • Bachelor’s degree or higher in the social sciences, communications, journalism, marketing, business administration, psychology, education, or creative fields. 

Personal Characteristics: 

  • Extremely detail oriented and well-organized. 
  • You are a natural networker and collaborator, have an outgoing, extroverted personality and love meeting and interacting with new people who have a broad range of backgrounds and expertise. 
  • You love data and analytics and make data-driven decisions.
  • Customer service oriented.

Communication: 

  • Strong interpersonal and communications skills, and able to interact with all staff and community members with kindness and integrity in a spirit of collaboration. 
  • Exceptional written communication skills. Ability to quickly write responses to forum questions, draft emails, and compose social media posts using a professional and courteous tone with perfect grammar and spelling. 
  • Comfortable and natural public speaking style. 
  • Multilingual a plus.

Technical Skills: 

  • Strong technological competence across a wide range of platforms and applications. 
  • You learn new applications rapidly, want to know what makes them tick and how they interact with other applications, and are ready to roll up your sleeves to fix issues, improve functionality, or implement new features. 
  • Highly proficient in the Microsoft Office Suite.  

Experience: 

  • 3+ years community management experience within the software domain (required).
  • 2+ years project management experience (required).
  • 2+ years experience with the Khorous/Lithium/Spreadfast community platform (required).
  • Experience with Salesforce, especially administrative tasks and Community Cloud (desired).

LogRhythm is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

 

 

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Location

4780 Pearl East Circle, Boulder, CO 80301

What are LogRhythm Perks + Benefits

Culture
Volunteer in local community
Our employees participate in a number of volunteer activities every year, such as the Pedal 4 Possible charity bike ride and Boulder Open Space cleanups.
Partners with Nonprofits
Every year, we run donation drives for Coats for Colorado and Community Food Share. We also participate in a number of other activities organized by our Logiving committee.
Friends outside of work
Eat lunch together
Intracompany committees
To support our community, LogRhythm created Logiving, a committee of LogRhythm employees across the company dedicated to giving back. To read about their work, visit logrhythm.com/about/logiving/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
LogRhythm employees can contribute up to $2700 annually to their FSA for the 2019-2020 plan year.
Disability Insurance
Disability insurance covers 60% of base weekly pay for short-term disability insurance and 60% of base monthly pay for long-term disability insurance.
Dental Benefits
Vision Benefits
Health Insurance Benefits
LogRhythm provides health insurance benefits.
Life Insurance
Life insurance is offered in $10,000 increments up to $1,000,000 or up to six times annual salary, whichever is less.
Pet Insurance
LogRhythm provides access to pet insurance.
Wellness Programs
LogRhythm's health and wellness programs include the bi-annual Biggest Logger competition and corporate discounts to certain fitness clubs.
Onsite Gym
Team workouts
LogRhythm's fitness offerings include an on-site gym, yoga classes, and the bi-annual Biggest Logger competition.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
LogRhythm provides up to 8 weeks of parental leave (and 12 weeks of FMLA) for the primary caretaker and the secondary caretaker.
Flexible Work Schedule
LogRhythm provides employees with a flexible work schedule, including flexible start and end times.
Remote Work Program
Our remote work program includes full-time remote work for specific positions, as well as the ability for on-site employees to work remotely as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
LogRhythm offers multiple family-oriented events every year, including Logtoberfest, Bring Your Child to Work Day, and Bring Your Dog to Work Day (DogRhythm).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
LogRhythm offers paid sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Company outings at LogRhythm include Logtoberfest and summer happy hours.
Game Room
Stocked Kitchen
LogRhythm has fully stocked kitchens, including unlimited coffee, tea, soda, and sparkling water. There are also vending machines in each building.
Some Meals Provided
Happy Hours
Happy hours are hosted on occasion .
Parking
LogRhythm offers employees free on-site parking.
Pet Friendly
LogRhythm participates annually in Bring Your Dog to Work Day.
Recreational Clubs
LogRhythm sponsors office sports leagues, including softball and hockey.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
LogRhythm encourages professional development, including by offering opportunities for on-site and virtual training.
Diversity Program
Lunch and learns
LogRhythm hosts lunch and learn meetings for employees throughout the company.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes leadership mentoring.
Online course subscriptions available

Additional Perks + Benefits

Flexible Paid Time Off, Birthdays required off. Free Food Fridays. Yoga and Meditation Classes. Foosball, Ping Pong and Arcade Games.

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