Account Director (Client Experience Director) - IMM at Boulder Heavy Industries (BHI)

| Greater Boulder Area
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IMM is looking for an entrepreneurial, self-starter Account Director (Client Experience Director) to join a stealth-mode marketing technology start-up on the rise.  Our ideal candidate thrives in an a kinetic early-stage startup environment!  

Are you ready to lead and coach a new Account Management team!   Do you have a deeply rooted passion and focus for delivering a best in class customer experience?  Then, read on!


A day in the life

  • Oversee and manage the onboarding of new clients 
  • Manage, mentor and coach a small account team
  • Collaborate across Media, Reporting, Creative, Marketing and Product to increase our clients' satisfaction 
  • Create and present Webinars on the benefits of our platform and digital advertising
  • Develop strong relationships and serve as the liaison between the company and clients 
  • Develop strategies and lead projects from conception to completion


If you meet the following requirements, we want to hear from you!

  • Bachelor's degree or equivalent work relevant experience
  • 7+ years’ experience in account roles at a digital-focused service agency or equivalent combo of agency and client-side experience
  • 2+ years’ experience in a startup environment highly desirable
  • 2+ years' experience managing people
  • SaaS experience highly desirable


Here's what will make us call you for sure 

  • Client-focused with a strong sense of service-based business, attention to detail and urgency
  • Excellent communicator, both verbally and written, with people at all levels of an organization
  • Strong aptitude for technical software products
  • Superior presentation skills, including in-person and virtually
  • Exceptional analytical skills for analyzing client data 
  • Proven past experience of increasing customer retention by building and maintaining customer relationships
  • Talent for hiring, mentoring and coaching members of the team
  • Collaborative in nature 
  • Strong organizational and prioritizing skills under pressure as the team will be responsible for anywhere from 5-10 brands at a time
  • Advanced negotiation skills
  • An entrepreneurial spirit with the ability to drive change
  • Voice of customer competency


Not Required, but will give you an edge

  • AdTech and/or food industry experience


And if we haven't convinced you yet, here is why you'll want to be part of our team:

We aren't just in the most beautiful city in the world (in our humble opinion), but a place where fun isn’t a 4-letter word. Dogs are welcome, a chef-prepared lunch is served 3-days a week, and time off is as important as hard work. We make sure our team is well cared for with great health plans, matching traditional and Roth 401k as well as solid learning opportunities.

COME AS YOU ARE: your gender, your gods, your sex life, your skin color or your big shot uncle don't make a difference here.  IMM LLC is a progressive and open-minded meritocracy.  If you're smart and good at what you do, come as you are.

Add “” to your contact list so you don’t miss any emails from us regarding the application!

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