Academy Content Specialist
*Note: Please disregard any compensation estimates that may be provided by linkedin or any other source. These statistics are auto-generated and not accurate*
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Academy Content Specialist owns the creation and continuous improvement of our training and support documentation within the Pax8 Academy team. They perform service request intake from clients and triage of internal change requests from coaches and assign, schedule and dispatch coaches. They translate business and technical details into plain English in written content, videos, and diagrammatic representations for multiple personas.
Essential Responsibilities:
Create and publish internal and client-facing documentation, including reference guides, release notes, videos, and other support documentation relating to the Pax8 Academy
- Manage recurring interviews and committees with internal subject matter experts, to gather requirements and build content
- Follow Triage/Dispatch process as tickets arrive through email, manual entry, or direct client input
- Ensure appropriate number of content changes are completed per key performance indicators
- Analyze and edit preexisting documentation to maintain continuity of content style
Ideal Skills, Experience, and Competencies:
- At least one (1) to three (3) years of experience in a technical writer or written content development role
- Proven experience writing and editing content - ideally in the context of technical support, training documentation, or educational documents
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Visio, etc.)
- Excellent written and verbal communication skills with the ability to clearly communicate information and ideas to both technical and non-technical audiences
- Exceptional analytical and conceptual thinking skills
- Meticulous attention to detail and excellent documentation skills
- Ability to prioritize and organize effectively
- Ability to multi-task and be a self-starter
- Strong interpersonal skills
- Ability to build partnerships and working collaboratively with others to meet shared objectives
- Ability to develop and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Ability to operate effectively, even when things are not certain, or the way forward is not clear
- Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Ability to secure and deploy resources effectively and efficiently
Required Education & Certifications:
- B.A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $64,000 or more depending on experience
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*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Pax8 is an EEOC Employer.