Business Systems Administrator

About OpenSesame

At OpenSesame, we offer more than 60,000 courses—but what we truly deliver is the power for organizations to continually grow the skills of every employee. Trusted by over 150 Global 2000 companies, we’re helping to create the world’s most productive and admired workforces.

We’re expanding our mission with AI—harnessing it to simplify tasks, unlock insights, and open new possibilities. By guiding AI with clear goals and human oversight, we ensure it drives meaningful impact while empowering people to focus on what matters most. If you’re excited about shaping the future of work through thoughtful use of AI, you’ll thrive here.

Learn more: www.opensesame.com/about

About the Team

At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.

About the Role

We’re seeking a motivated and detail-oriented Business Systems Administrator to support our Salesforce platform and other core business systems.

As a key member of the Information Systems team, you’ll contribute to system administration, user support, process automation, and data management—helping ensure our systems run efficiently and our users are set up for success.

Performance Objectives: 

Within 30 Days:

• Gain a general understanding of OpenSesame’s Salesforce environment and business systems.
• Complete onboarding, familiarize yourself with existing automation, and assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines.
• Complete routine administration tasks within 2 business days and process at least five minor system modifications.

Within 60 Days:

• Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions.
• Possess a general understanding of Open Sesame products and how they are quoted using CPQ or other quoting software. 
• Document and update system changes within 48 hours to ensure alignment with business processes.

Within 90 Days:

• Own and be familiar with all current and upcoming projects. Be able to speak to the roadmap and be up to date on tasks and requirements. 
• Expected to highlight process improvements and to create projects and timelines for the applications of those improvements. 

Within 120 Days: 

• Be the lead and subject matter expert on Salesforce. Consult on all company-wide initiatives and projects requiring Salesforce.
• Be the innovator and implementor of new methodologies and features concerning Salesforce and automations, integrations and AI in regards to the workload required.
• Partake in all business and technical meetings concerning Salesforce and our vendors, providing technical consultation. 

Tech Stack

• Salesforce
• CPQ
• Jira/Confluence
• Ringlead
• Make
• Gong
• Celigo
• HubSpot

Location: This position can be based anywhere in the US. We operate as a remote-first company, and invest in mandatory all-company meetings several times a year in addition to required team travel as necessary.

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Compensation: The base salary for this position generally ranges between $140,000 and $150,000. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. 

Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. 

Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.

CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California A