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Business Operations / Pricing

| Greater Denver Area


Business Operations / Pricing

Job Description:

Business operations analysts are key associates of the operations unit, where they give support in the areas of items, pricing, authorizations, key customer information and related problem resolution. They work together with sales, finance, marketing, IT, business operations as well as suppliers and customers to guarantee accuracy and appropriate availability of the foundational data elements (Items, Pricing, Authorizations, Specific Customer Related Attributes).  These data elements are the basic building blocks within our transactional systems (Ascent, mWS, RIQ) and are necessary to support operational excellence goals and the voice of the customer.  Provides ongoing expertise and assistance and participates in special projects and initiatives.


(ITEM SETUP): Sets up and maintains all supplier pricelists and item attribute rules through proactive interaction with vendors.  Setups are to be established and maintained with strict adherence to contractual service level agreements which includes daily automated data feeds and pricelists.  Completes necessary updates to items to meet any other specific vendor deadlines. Provides timely issue escalation and proactive communication of setup changes (i.e. malfunction in automated data loads and system issues) to management and designated escalation points and/or impacted stakeholders. Will also need to be able to clearly document processes/changes based on Supplier needs and or requirements;

(PRICING/COSTING): Sets up and maintains costing programs, promotions, deal registrations, discounting structures and other special pricing requirements. Ensures data supplied via vendor interfaces loads correctly within the system and troubleshoots necessary fallout.  Manually manages all special price data not is provided in an automated format.  Ensure business users are working from the most recent data for accurate Arrow costing and revenue guidelines. Provides timely issue escalation and proactive communication of setup changes (i.e. malfunction in automated data loads and system issues) to management and designated escalation points and/or impacted stakeholders. Will also need to be able to clearly document processes/changes based on Supplier needs and or requirements;

(AUTHORIZATIONS): Adds new and maintains existing authorizations in EBS and the Authorization screen.  These tables require proper coding of items to protect Arrow from quoting or selling product to unauthorized resellers. 

(CUSTOMER):  Update customer information (fix special characters, addresses - length, zip, errors, etc.) in Ascent. Prepare merge batches - using information already researched. Upload Customer Classification Templates (ARW, SIC1-6, NAICS, Status). Update CDH Information for Party Status, Party GBL, SIC1, Arrow Classification and DNB Data at Customer Site (Status, VDUNS). Group By Account - entry & maintenance. Run & distribute reporting to Monitor for Compliance with established standards and guidelines. Custom Dimension Reporting Query Load

REQUEST MANAGEMENT/WORKFLOW:  Respond to tickets for item set up, pricing/costing, authorization set up, part customer authorization hold releases & troubleshooting. This will also include working requests that come into the Data Integrity alias. Working requests in the DI box is just as important as working request out of the workflow tool.

PROBLEM RESOLUTION:  Troubleshoots error messages sent to the Data Integrity email queue from the various business groups (inside sales, sales operations, supplier accounting, accounts payable, and customer service groups) related to pricing and costing issues on quotes, orders, and post-sales vendor price variances.  Ensures rapid resolution to avoid delays and customer satisfaction in quoting, placing, and shipping of orders.

AUDIT/PROJECTS: Maintains various tasks within the system that support the proper sales out reporting and correct ship & claim activities.  This includes but is not limited to performing audit functions and projects to ensure data accuracy, integrity, and compliance with established supplier systematic architecture. Acts as a liaison between supplier and business. You will be responsible for auditing different aspects of the lines you support. This includes, but not limited to Price file audits, Authorizations audits, Pricing/costing audits.


Typically requires 4 year degree and 1-2 years experience. Or, equivalent work experience.


Denver (Panorama)

Time Type:

Full time

Job Category:

Non-Customer Facing/Supplier Facing

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Our offices are approximately 15 miles south of Downtown Denver. Employees enjoy the easy access to the light rail station and I-25.

An Insider's view of Arrow Electronics, Inc.

What's something quirky about your company?

As a tech company, we showcase the use of tech all throughout our building. We hang art over the building made of various consumer electronics and we even have access to an Electronics Testing lab. My R&D team also loves to make fun code names for our projects, we recently launched Project Deathstar (announced as ArrowPlus powered by Freelancer)!


Manager, Product Management and Engineering

What projects are you most excited about?

There is a big drive at Arrow to support tech entrepreneurs, so part of my job involves collaborating and working with local startups - you’d be amazed to see the new ideas coming out of Denver! I get to work closely with local incubators and accelerators, and also plan events and sessions for big events like Denver Start Up week.


Marketing Specialist

How has your career grown since starting at the company?

I first began my career at Arrow six years ago as a summer intern on the Customer Support team. The career growth I have achieved since has led me to my current role as Delivery Manager of Arrow.com. Through mentorship programs and working with a team that values trust while promoting curiosity, the experiencing has been nothing short of rewarding.


Delivery Manager

How do your team's ideas influence the company's direction?

In today’s fast moving world my team is continually collaborating with the business to evolve our digital channels. Combining competitor insight, industry best practices and innovative capabilities we can react quickly to changing needs, design robust solutions, as well as developing innovations for future growth.


Director, Technology & Planning

What’s the vibe like in the office?

Our office promotes an open and active vibe that inspires collaboration with your fellow coworkers. The overall environment supports our focus on driving innovation forward.


Asset Specialist

What are Arrow Electronics, Inc. Perks + Benefits

Arrow Electronics, Inc. Benefits Overview

•Medical, Dental, Vision Insurance
•401k, With Matching Contributions
•Competitive Paid Time Off
•Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
•Short-Term/Long-Term Disability Insurance
•Parental Leave Options
•Employee Discount on Annual RTD Pass
•Wide Variety of Growth Opportunities
•Casual Work Environment

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks