Business Analyst
Company Background
Introducing FRONTSTEPS — the #1 software platform for HOAs, Builders, Security & Patrol Experts, Realtors, and Homeowners. We deliver technologies that simplify how people build, connect, operate, and secure modern communities, with a diverse range of products and services.
We are the catalyst behind a new conversation about HOAs and Property Management Companies. The team, made up of industry leaders, will lead the change and help our customers and their communities become safe, informed, and efficient. FRONTSTEPS was recently ranked in the top 100 Digital Companies in Colorado. Our offices are located at 12th and Broadway in a chic space complete with a gym, indoor parking, and a cantina stocked with healthful snacks and frothy beverages.
Job Description
FRONTSTEPS is seeking a Business Analyst to join the Community Operations team. The Product team fuels product quality and engagement by representing the voice of the user. As a Business Analyst, you will be responsible for monitoring the quality and stability of FRONTSTEPS products. You will work directly with Engineering Leads responsible for those products, drive down bug counts and shape product direction with user feedback. You will also serve as the face of the product to the user, communicating known issues and evaluating and improving the product. This is a full-time position based in our Denver office.
Responsibilities
- Become an expert in the health and quality of FRONTSTEPS products
- Monitor and analyze user reports for feedback and bug-related trends
- Collaborate with Engineering and Product Management to shape, support, and execute product goals
- Draft and execute product/feature test plans
- Work with customer support to identify product issues and help prioritize issues
- Work with the Engineering team to ensure delivery of product features in each sprint
- Communicate the impact of product changes to internal stakeholders
Minimum Qualifications
- 3+ years of experience working in tech, consulting, or an operational capacity
- 1+ years of experience in a consumer oriented environment
- Ability to prioritize demands
- Slightly impatient to deliver impactful changes
Preferred Qualifications
- Understanding the technologies of building websites
- Agile experience