Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
JOB SUMMARY
The Benefits Manager will own, manage and administer Iterable’s leave of absence and benefits programs. In this role you’ll be responsible for the design of cost effective, value added, competitive benefit programs to attract and retain global Iterators.
PRIMARY RESPONSIBILITIES
- Oversee the administration and manage full end-to-end lifecycle employee benefits programs for 600+ employees, including health, dental, vision, life insurance, and wellness initiatives.
- Manage relationships with benefit providers, negotiate contracts, and ensure the competitiveness of the benefits package.
- Administer and maintain employee benefits records in ADP; Process new hire and qualifying event transactions, own benefit vendor file feeds, audit and regularly troubleshoot errors and consistently work to improve experience in the portal.
- Proactively manage invoicing processes for all vendors including conducting monthly audits to ensure accuracy of enrollments and payment.
- Partner with Finance, Payroll, and Legal functions as required regarding plan operations, contracts, funding, invoicing and accounting.
- Manage full end-to-end ownership of leave of absences, accommodations, time off, life, and disability policies in partnership with leave TPA.
- Designs benefit-related material, creates and facilitates benefit presentations for new hire orientation and annual open enrollment.
- Partner with benefits consultants to manage all federal, state, and local compliance, filings, reports, and audits related to the administration of employee benefit programs.
- Drive consistent improvements by evaluating internal processes to reduce costs and increase efficiency.
- Stay abreast of benefit trends in the market, analyze, evaluate and propose improvements based on data, compliance and relevancy.
- Serve as a subject matter expert and escalation point for benefits-related questions.
- Drive benefits education through ongoing communications and training to increase awareness, participation and understanding of Iterable’s benefit program.
- Assist in international benefits and leave administration.
- Manage COBRA benefits administration and third-party vendor.
REQUIRED QUALIFICATIONS
Core Competencies:
- Strong interpersonal and communication skills to maintain effective working relationships with internal and external partners.
- Must have strong attention to detail, and the ability to accurately deliver in a fast-paced environment.
- Solid analytical capabilities, decision-making skills, and ability to exercise appropriate judgment.
- Driven, innovative, resourceful and critical thinker capable of adapting and driving positive, progressive change proactively.
- High level of discretion with strong integrity and the ability to effectively manage and maintain the confidentiality of information.
- Strong Microsoft Excel skills.
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $110,500 - $168,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Recruitment Disclaimer:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
- Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
- Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
- Official Iterable website, Careers page: https://iterable.com/careers/
- Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/
Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.
Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Iterable is the top rated AI-powered customer communication platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time.
Why Work With Us
We are proven at scale with a culture of Customer Joy. Everything we do is based on our values of growth mindset, humility, trust and balance.
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