Associate Technical Account Manager

| Greater Denver Area
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Who is Return Path?
Return Path is the expert in deliverability. Every day, our customers trust our data and insights to help them optimize their email marketing. Partnered with best-in-class email service providers, we help marketers take their email programs to the next level by driving more response and increasing revenue.
At Return Path, we know email.
Through the Return Path Data Exchange, we've brought together the world's most comprehensive source of data from the email ecosystem. We partner with more than 70 providers of mailbox and security solutions, covering 2.5 billion inboxes-approximately 70 percent of the worldwide total. Also feeding into this data platform is our consumer network of more than 2 million consumers, delivering unparalleled insight into user behavior, brand affinity, and consumer preferences.
Once you're an employee here, this is a place where you'll be challenged, inspired, rewarded, and transformed.
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The Impact You'll Have at RP

The Associate Technical Account Manager (TAM) is charged with the responsibility for driving maximum value and success to existing clients through providing a world class client experience. The Associate TAM will manage a large number of client accounts and work directly with them in driving usage and value from the Return Path tools and services to optimize their email program. The Associate TAMs role is critical to keeping clients engaged and helping Return Path meet our retention rate goals. In addition, this person will:

  • Collaborate closely with the Relationship Manager or CSM to provide a world class client experience.
  • Work with clients to understand their business model so that they effectively use the Return Path tools and solutions to reach their overall goals.
  • Work with clients to help define and implement email best practices that meet their business needs and ultimately improve deliverability.
  • Drive engagement with Return Path tools and services in order to provide client specific recommendations for optimal email program and client business success.
  • Provide expertise on the Return Path tools and advice on key features and functionality in order to drive client satisfaction.

What does it take to be successful in this role

  • Ability to translate and tell a story from Return Path data in order to identify issues and search for best solutions.
  • Understand the full Return Path product suite, features and benefits, and competitive position in order to best to position Return Path based on client business needs.
  • Proven dedication to developing strong client relationships in order to interact with a range of clients in a professional, credible manner.
  • Demonstrated ability to learn quickly both about businesses and technologies.
  • Use time effectively and efficiently to concentrate efforts on the most important priorities, handle several tasks at once, and consider short and long term goals.
  • 2+ years in a Client Service role managing multiple accounts and forming strong client relationships while demonstrating analytical and problem solving skills.

People First

We are building an extraordinary company that helps people and businesses communicate more reliably, effectively, and securely. We put people first, do the right thing, and succeed together.

We believe that our people are the most important part of our business. We incorporate this philosophy into our practices and we live it every day. This means we have generous traditional benefits and take a lot of time to focus on quality management and leadership development. We also strive to ensure each person in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of career growth and direction. We have great employee retention because people love our culture and really feel like they're part of something special.

Do the right thing

The RP experience is a two-way exchange. We expect you to give us your best day in and day out, and you can expect the same from us. In exchange for your talent, your energy, and your unique contributions, we will strive to give you the flexibility to live a balanced, healthy life. This means more than competitive pay and benefits-it means offering the freedom to create your ideal experience inside and outside the office.

For more information visit www.returnpath.com

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Location

Return Path is located in the Arista neighborhood of Broomfield. Arista is a thoughtful blend of urban living and an epicenter of the NW corridor.

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