Assistant Regional Operations Manager

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. 

We are looking for a service-oriented, motivated individual to join us as an Assistant Regional Operations Manager to accomplish this mission. With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to nearly 100 dermatological clinics nationwide.

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level. 

We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job. 

If you are interested in joining this mission-driven team, please consider applying today!

What we are looking for:

As Assistant Regional Manager (AROM) you will be responsible for multi-site operations in a region to ensure they operate smoothly and efficiently.  This individual manages teammates to ensure that patients are receiving the highest quality healthcare services possible. The AROM is assigned managerial duties and responsibilities related to patient care in a team-based medical practice setting. This individual functions as an integral and collaborative member of the healthcare team, displaying professional behavior and communicating effectively with others. We are looking for someone who is committed to not only providing the best patient care possible but also thrives on helping others succeed! 

What you'll do:

• In close partnership with the team, assures timely and efficient functions and workflow in daily operations.

• Provides outstanding leadership for a geographically dispersed team and develops a high level of excellence with the staff.

• Promotes excellent patient care and customer service by all levels of the staff and ensures that patients are highly satisfied with their experiences.

• Engages with corporate leadership to stay apprised of company guidance, provides updates on region and executes strategic planning between regions.

• Oversees and drives process improvement initiatives related to all front office and clinical functions. 

• Manages team job functions, oversees time and attendance, and acts as liaison to Human Resources and Management  

• Actively manages Human Resource related activities to include recruitment, hiring, orientation, development and evaluation of staff.

• In collaboration with the clinical team, establishes and maintains flexible and responsive workflows with efficient patient throughput.

• Ensures end-of-day reconciliation process to ensure that all appointments and procedures can be billed accurately and in a timely manner. 

• Appropriately delegates tasks to assigned employees to maximize productivity. 

• Assists direct reports in understanding and properly implementing related policies and procedures.

• Other duties as assigned.

 If you're a natural leader who finds fulfillment in helping others be the best they can be … we want to talk to you! 

It’ll help to have/be:

• Ability to handle high stress and ever-changing work environments.

• Excellent interpersonal skills and effective oral and written communication skills to enhance patient experience, team collaboration and analytical problem solving. 

• Strong knowledge of industry best practices in medical office operations and revenue 

cycle components. 

• Skill in exercising initiative, judgment and decision-making. 

• Ability to conceptualize workflows, develop plans and implement appropriate actions.

• Effective oral and written communication skills to enhance age-specific patient care and team collaboration. 

• Minimum five years of supervisor experience required, preferably in a medical practice or ambulatory environment.  

• Experience with EMR systems highly desired.  

Qualifications/Experience: 

• Minimum of three (3) years of supervisory experience, with at least one (1) year in a healthcare environment.   Multi-site healthcare management is strongly preferred. 

• High school diploma required.  Bachelor’s or Associate’s degree preferred. 

• Ability to engage with physicians.

• High level of accuracy, dependability, responsiveness, and dedication to excellent customer service.  

• Demonstrated ability to adapt, innovate and lead in an environment that moves at a rapid pace and where change is frequent.

• Prior systems experience with EMA by Modernizing Medicine is highly desired. 

• Proficient with Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Requires regular on-site visits to assigned locations.

Work environment and physical requirements:

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs. 

Benefits:

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more!