AI Automation Expert

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: 7/7/2025

Location: Americas

Hi there!

We’re looking for high-impact individuals with deep experience in AI and automation. As an AI Automation Expert, you’ll spearhead an AI‑first revolution within our company. You are a catalyst for practical innovation, turning everyday pain points into AI‑powered workflows. You help your fellow humans focus on creativity, strategy, and connection (letting AI do the busywork).

This is not one specific role - but a general application for those with this experience and expertise to be matched with current and future opportunities at Zapier.

For these types of roles, we're targeting candidates in the Americas.

Zapier is building the world’s first AI orchestration platform - one that connects tools, data, and humans into automated systems that work for you. As businesses race to integrate AI into their workflows, they face a new kind of challenge: making all their tools and AI agents talk to each other, reliably and at scale. That’s where Zapier comes in.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

Why these roles are different:

Lots of teams see AI’s potential but get stuck turning ideas into action. AI Automation Experts close that gap. They rapidly prototype and ship practical solutions using tools like Zapier, ChatGPT, Claude, Airtable, MCP, Cursor and more. By embedding directly within teams, these folks make sure every automation fits seamlessly into daily workflows and drives real results.

• This role is background-agnostic but bias-for-building. Great candidates may come from:

  • Software engineering (esp. those who’ve worked on internal tools)

  • No-code ops or tech-savvy program managers (ex: heavy Zapier/Airtable users)

  • Startup generalists with automation instincts

  • Prompt/context engineers or LLM product hackers

• Technical Execution: Proven rapid prototyping ability with no-code platforms or coding environments

• LLM Orchestration: Familiarity with LangChain, OpenAI Assistants, and Claude, including advanced prompt engineering.

• Debugging & Reliability: Capable of identifying root causes of automation failures, refining logic, prompts, and integrations.

• Cross-Functional Fluency: Ability to collaborate closely with teams like sales, recruiting, marketing, and support, understanding their unique workflows and challenges.

• Responsible AI Practices: Commitment to data security, handling of sensitive information (PII, HIPAA, SOC2), and designing reliable fallback systems for human oversight.

• Evangelism & Enablement: Experience creating clear, actionable documentation and training resources that foster adoption across organizations.

• Embed With Teams: Once we find the closest match role to your functional and technical skills, you’ll be hired onto that team - and work to uplevel performance and productivity within that specific function.

• AI Workflow Triage: Identify and prioritize tasks ripe for automation across sales, support, recruiting, ops, and more.

• Rapid Prototyping: Quickly build MVPs using Zapier, LLM APIs, and/or agent frameworks to remove bottlenecks. (ex: Auto-generate follow-up emails from CRM notes)

• Scale Internal Tools: Turn prototypes into durable systems (adding error handling, observability, logging, and team handoffs)

• Debug AI Failures: Investigate and resolve errors, refine prompts, and adjust logic when automations break.

• Teach and Evangelize: Host workshops, build playbooks, and train team leads on when and how to use AI safely and effectively.

• Measure and Optimize: Track hours saved, quality improvements, and adoption. In other words, quantify the business outcome of each deployment.

How This Process Works:

• This is a general application meant to find the right fit across teams for current OR future roles. We know the best candidates might not have a “standard” resume. Here’s what to expect:

  • In your application, tell us about your background and what makes you a unique candidate aligned to challenges in automation and scale or blazing new trails with unconventional approaches. We’d love to hear about how you’ve applied AI or automation to solve business problems.

  • We review applications on a rolling basis and you may not hear from us every 7 days due to the unconventional nature of this process.

  • If there’s a potential fit, you’ll meet with members of our team to explore which functional areas your skills may best align

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

Due to the general nature of this application, you won't hear from us every 7 days. We will reach out to folks if we feel there is a potential current or future role that could suit their background.

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

This is a rolling application and there isn't currently a deadline.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Compensation Range: $150K - $350K